Harvey - Retail Trainer - Rockingham WA 6168, Australia

Lisa Harvey

Rockingham WA 6168, Australia


Retail Trainer


Having been a Regional Manager most recently with Strandbags Group P/L I facilitated many training sessions based on Customer service. These sessions were conducted in-house with groups of 6 to 30 staff attending. I was also involved in the tailoring of the Customer Service workshops and Programs and also constructed many Training Sessions / Programs to suit my particular group of stores whether it be Staff Meetings or Store Manager meetings. Customer Service Training was paramount to Strandbags success and was constantly focussed on daily.
I feel very confident in delivering such Training Sessions and have received much feedback from staff attending regarding the delivery and content of these sessions.

Work History

Regional Manager

Strandbags Group Pty Ltd

November 1999 - May 2013

Position - Regional Manager

- Management of 24 stores across Sth Aust / NT and Tas and up to 100 staff with the emphasis on increasing sales whilst minimising all expenses, improving Profit Margins
- Daily Communication and Store Visit Reviews conducted
- Analysis of these Reviews identifying Store Performance issues
- Weekly Competitor Feedback Reports to H/O
- Ensure high level of Customer Service is provided throughout stores using the Strandbags Customer Service Principles
- Setting, Monitoring and Achieving Sales targets
- Analysis of individual and store KPI's
- Manager and staff meetings / training sessions in various parts of the business
- Manage wages in line with Rosters set
- Detailed knowledge of Profit and Loss statements
- Goal setting quarterly for my team - the setting of realistic and achievable goals to further improve the business
- Provide constructive feedback and analysis to H/O in regards to the overall running of my State / Region

- Manage up to 100 staff and lead by example
- Built a strong, loyal and committed team who are dedicated to achieving high results
- Identify Staff Performance issues and put Action Plans in place to rectify
- Recognise outstanding performance rewarded by Incentives
- Train new Regional Managers - providing a full Company Induction
- Supervise and Train Managers in Staff Recruitment
- Train Managers in the Prevention of Shrinkage, developing Plans to reduce Shrinkage where the accepted level is exceeded
- Monitor and Manage absenteeism, Staff Turnover and ensure Exit Interviews are conducted
- Provide Customer Service Training ongoing to all staff ongoing
- Ensure Store Rosters are adhered to and hours used are reduced in under performing stores
- Responsible for Recruitment and Disciplinary Action when required
- Attended a Workcover Course becoming a Return to Work Co-ordinator for SA

- Ensure VM...



Up to May 1996

- Management of 40 staff over 8 stores
- Increasing turnover significantly
- Working to tight budgets on a weekly basis
- Setting, monitoring and achieving Sales Targets
- Analysis of overall store and individual performance
- Motivation of Staff through leading by example, setting Incentives, initiating plans to guarantee low Staff Turnover, Loyalty and High Morale
- Staff Recruitment and Training
- Management of Stock Levels / Stock Consolidation
- Performance Management
- Management of Wage Costs
- New Store openings

Qualifications & Certifications

Mary McKillop College Kensington SA


Mary McKillop College

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