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Dury - Receptionist, Secetary, Office Administrator - Portsmouth, UK


Receptionist, Secetary, Office Administrator

Work History

Office Administrator

From January 2011

ABC Contract Services (Construction), Fareham
Duties include supporting the recruitment consultants once the vacancies have been filled, consisting of sending out all relevant paperwork to candidates & ensuring its completed return. Entering completed forms onto their bespoke Frost system, applying for references, supplying relevant information to candidates payroll company & producing paper file when finished. In regular contact with payroll companies regarding candidate's expenses, resolving pay queries & providing eligibility to work in the UK. Responsible for re-booking the clients & candidates on a weekly basis coupled with sending candidates time sheets. Weekly payroll entered onto Frost system from beginning to end. Maintaining & updating their filing system on a regular basis, including updating candidate details & chasing incomplete files. Answering telephone queries from both clients & candidates, including payroll queries, registering candidates & transferring to relevant recruitment consultants. Checking all emails & distributing accordingly. Accumulating daily figures & distributing to managers & directors when required. Responsible for ordering of stationary and maintaining effective working order of all machinery within the office.

Scom Recruitment

October 2010 - December 2010

Responsible for sending letters to candidates advising them of changes to their contracts & manning reception.
Temporary assignment but gained permanent employment in one of their sister companies whilst there.


Offers Team Co

June 2010 - September 2010

IBM, North Harbour
Duties include supporting the candidate from offer letter stage through to final process of start date, responsible for requesting Criminal Background Checks from Experian, initial set up of file with checklist & necessary documents such as CV and metro ticket being placed in those files, ensuring all documentation received from the candidate including being in regular touch with them both by email and by telephone, requesting references from the candidates current employer, allocating personnel numbers, advising all respective Managers of candidates acceptance including the Agency where applicable, input of data on to Human Resources Access allowing candidate to be paid, ascertaining if they have a bank account or National Insurance Number and then assisting them in obtaining these, required to check & confirm if candidate is eligible to work in the UK, involved in weekly team meetings/calls advising Managers of any problems and discussion of the weekly spreadsheets regarding acceptance and start dates etc, at the final stage of the process sending of candidates confirmation letter confirming start date etc.

Office Administrator

Beals Independent Estate Agents

August 2004 - May 2010

Responsible for maintaining four web sites including ensuring all properties entered with photographs, price changes and any other required amendments. Actioning adverts for the Property Guide on a weekly basis including providing details for relevant editorial and also production of adverts for Beals own promotional monthly magazine. Checking all emails & distributing accordingly. Typing correspondence to vendors, purchasers & solicitors including instruction packages, sales memorandums, price amendments etc. Ensuring that all new instructions meet with the legal requirements ie ensuring that the file has a signed contract, Property Misdescriptions Act & Certificate of Identity. Effective in working out & raising invoices & pursuing payment. Answering telephone calls and ensuring customer satisfaction. The taking of sales & lettings applicants both in office and by telephone, the taking of rental payments from tenants and using Beals bespoke system Winman from adding both landlords and tenants records to drawing up of contracts. Required to type inventories on properties as and when required. Responsible for ordering of stationary and maintaining effective working order of all machinery within the office.

Lettings Administrator

Tully & Co

June 2003 - August 2004

Responsible for Housing Benefit involving helping claimant's complete required paperwork, ensuring all received payments entered onto computer, following and dealing with any alterations in payments including cancelled claims. Notifying the Housing Benefit/tenants both by correspondence and by telephone of any relevant information relating to their claim. Dealing with any problems relating to utility bills and their various companies along with advising tenants the correct course of action required. In regular contact with Portsmouth City Council in relation to Council Tax/Domestic Rates. Answering telephone queries and promoting properties to potential tenants.

Processing Clerk


Actioning customer instructions effectively in relation to transferral of their accounts to other financial institutions. Liaising with branches and customers to ensure the transfer is completed within strict deadlines. Accurately calculating the balance and preparing documentation ready for transfer of funds via CHAPS payment. Authorised clerk able to process cheques on behalf of the bank. Closure of branch based loans ensuring correct refunds returned to the customer. Responsible member of the team, dedicated to the closure of over five thousand dormant accounts, completed several weeks before the required deadline. Investigation and resolving queries regarding switch transactions, liaising with the customer in order to rectify any incorrect transactions.

Assistant Manageress

Sports Division Portsmouth

Assistant Manageress

JJB Sports

Sales Assistant

Debenhams Department Store


The Eastney Tavern

Qualifications & Certifications

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