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From November 2013
Duties include - Transcription of audio data onto the companies own system. Keeping financial records relevant to HMRC regulations for self assessment.
Call Centre Agent
December 2012 - July 2013
Duties included - Using the companies Roganweb system to check customer orders and use VoIP software to call customers and restaurants about orders. Took inbound calls from restaurants for any issues regarding delivery zones, menu changes and updating financial information and records.
May 2011 - November 2013
Duties included - Customer service, up-selling, till operation, date checking stock, stock replenishment and rotation, counting floats and cashing up tills at the start and end of each shift, completing sales/voids reports, maintaining high cleanliness standards.
Up to May 2011
Responsibilities include - budgeting, time management, organisational skills, cleaning and food preparation, flexibility and responding to problems within a tight schedule.
April 2000 - December 2000
Duties included - Cash handling, till operation, customer service, displaying merchandise, stock replenishment and ordering, maintaining high cleanliness standards, and display.
Bed & Bathworks
Duties included - Filing and processing invoices, ordering stock, photocopying and interacting with other departments to place and chase orders. Cash handling, till operation, customer service, displaying merchandise, assisting management with refunds and returns. Responsible for my own department.
Ogmore Vale Bakery, Rhiw Shopping Centre
Duties included - Cash handling, till operation, customer service, maintaining high cleanliness standards, stock replenishment and display.
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