Karmakar - Cognizant - Kolkata, WB, India

Lipika Karmakar

Kolkata, WB, India



  • Full time
  • Part time
  • One time
  • Contract
  • Temp


 Marketing Strategies & Campaigns
 Corporate Communications
 Creative Team Leadership
 Escalation handling
 Creating presentation  Getting new projects (Market Research & Survey processes)
 Development of Training Materials

Work History

Manager Business Development (B2B)

2nd Cyber Astro Ltd

February 2012 - February 2013

Manage corporate marketing and communications functions, overseeing 30-member team, handling escalation and customer service, handling B2B sales, analyzing the market, providing training,

Selected Accomplishments:
● Taking care of all the TSSAs Tele Sales & Service Agents) who were selling on behalf of Cyber Astro using their gateway to motivate them to maximize their sells to increase the revenue of the company.
● Was the escalation point for the TSSAs (Tele Sales & Service Agents).
● Was the contact person to deal with the ICICI gateway for any technical failure.
● Was dealing with the reasons of chargeback and refunds, talking to the customers.
● Getting new projects like market research and survey processes.
● Did few surveys to check the acceptability of a servey in the Singapore B2B market.
● Contacting the companies who are interested in providing Survey processes and Market research.
● Taking care of the Domestic B2B team (Selling of AMC and Anti-Virus).
● I was reporting directly to the CEO and The COO of the company, updating them about the sales and sending them daily, weekly & monthly reports.

Lipika Karmakar ● Phone: 98009 24842

Senior Executive


April 2009 - December 2011

Hudson Bay Company is known as the world's oldest retail company. Customer service for store related queries (Emails)- Application used- KANA

Selected Accomplishments:
● Work involvement: Handling customer's emails related to store concerns and queries.
● Job related queries and vendors, coordinating with store and the store managers and corporate office.
● Helping the team and taking their product training, training the new joiners, sharing updates, updating the process database, auditing cases.
● Helping a team to improve the process.



November 2007 - September 2009

Project Name: SAGE
South Australian Gas and Electricity-TruEnergy
Outbound and inbound collection process for companies: B2B collection for High Dollar Value accounts

Selected Accomplishments:
● Collection in Business to Business.
● Handling high profile and high value accounts.
● Handling Dispute, Billing Issues
● Contact Person for Bulk accounts
● Reporting to AM regarding the daily collection of the team.

Customer Service Representative


January 2006 - January 2007

Project Name: Washington Mutual Card Services
Handling inbound customer service.

Selected Accomplishments:
● Providing customer service to the USA customers accounts.
● Clarifying and answering to their queries.
● Updating customer information to serve them better and do the needful
● Mentoring new joiners.

Asst. Manager Sales, Closing Sales

Group 4 Facility Services Pvt. Ltd

July 2004 - January 2006

Signing Contracts, Preparing proposals, Collection, Giving presentations, managing the team, Helping them with their sales targets, guiding them.

Selected Accomplishments:
• Opening sales Clarifying and answering to their queries.
• Preparing proposals
• Closing Sales
• Preparing and signing Contracts Mentoring new joiners.
• Collection
• Giving presentations
• Managing the team, Helping them with their sales targets, guiding them.

Software: Photoshop, MS Project, MS Office (Word, Access, Excel, PowerPoint), KANA, CITRIX


Recruitment and Training

Company Name: Andrew Yule
Human Resource Management
Reduce attrition and improve the skills of the employees by training also, process of recruitment

Consumer behavioral pattern

Studying the consumer behavioral pattern to maximize the sale of Frooti.

Qualifications & Certifications

Marketing & Sales


Umarani Gorai Mohila Kolyan Higher Secondary School, Asansol

Umarani Gorai Mohila Kolyan Higher Secondary School, Asansol

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