- Full time
- Part time
- One time
Marketing Strategies & Campaigns
Creative Team Leadership
Creating presentation Getting new projects (Market Research & Survey processes)
Development of Training Materials
Manager Business Development (B2B)
2nd Cyber Astro Ltd
February 2012 - February 2013
Manage corporate marketing and communications functions, overseeing 30-member team, handling escalation and customer service, handling B2B sales, analyzing the market, providing training,
● Taking care of all the TSSAs Tele Sales & Service Agents) who were selling on behalf of Cyber Astro using their gateway to motivate them to maximize their sells to increase the revenue of the company.
● Was the escalation point for the TSSAs (Tele Sales & Service Agents).
● Was the contact person to deal with the ICICI gateway for any technical failure.
● Was dealing with the reasons of chargeback and refunds, talking to the customers.
● Getting new projects like market research and survey processes.
● Did few surveys to check the acceptability of a servey in the Singapore B2B market.
● Contacting the companies who are interested in providing Survey processes and Market research.
● Taking care of the Domestic B2B team (Selling of AMC and Anti-Virus).
● I was reporting directly to the CEO and The COO of the company, updating them about the sales and sending them daily, weekly & monthly reports.
Lipika Karmakar ● Phone: 98009 24842
April 2009 - December 2011
Hudson Bay Company is known as the world's oldest retail company. Customer service for store related queries (Emails)- Application used- KANA
● Work involvement: Handling customer's emails related to store concerns and queries.
● Job related queries and vendors, coordinating with store and the store managers and corporate office.
● Helping the team and taking their product training, training the new joiners, sharing updates, updating the process database, auditing cases.
● Helping a team to improve the process.
IBM Daksh BANGALORE
November 2007 - September 2009
Project Name: SAGE
South Australian Gas and Electricity-TruEnergy
Outbound and inbound collection process for companies: B2B collection for High Dollar Value accounts
● Collection in Business to Business.
● Handling high profile and high value accounts.
● Handling Dispute, Billing Issues
● Contact Person for Bulk accounts
● Reporting to AM regarding the daily collection of the team.
Customer Service Representative
January 2006 - January 2007
Project Name: Washington Mutual Card Services
Handling inbound customer service.
● Providing customer service to the USA customers accounts.
● Clarifying and answering to their queries.
● Updating customer information to serve them better and do the needful
● Mentoring new joiners.
Asst. Manager Sales, Closing Sales
Group 4 Facility Services Pvt. Ltd
July 2004 - January 2006
Signing Contracts, Preparing proposals, Collection, Giving presentations, managing the team, Helping them with their sales targets, guiding them.
• Opening sales Clarifying and answering to their queries.
• Preparing proposals
• Closing Sales
• Preparing and signing Contracts Mentoring new joiners.
• Giving presentations
• Managing the team, Helping them with their sales targets, guiding them.
Software: Photoshop, MS Project, MS Office (Word, Access, Excel, PowerPoint), KANA, CITRIX
Recruitment and Training
Company Name: Andrew Yule
Human Resource Management
Reduce attrition and improve the skills of the employees by training also, process of recruitment
Consumer behavioral pattern
Studying the consumer behavioral pattern to maximize the sale of Frooti.
Qualifications & Certifications
Marketing & Sales
BANGALORE UNIVERSITY, GARDEN CITY COLLEGE