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Jacobsen - Organized - Sandy, Oregon, USA

Lindsey Jacobsen

Sandy, Oregon, USA

Services

Organized

Summary:

Computer Skills - Microsoft Suite, Excel, Powerpoint, SAP -
Strong organizational, and time management skills -
Excellent communication and writing skills -
Independent and adaptable -
Experienced with customer service and high call volumes -
Professional and demeanor -
Enthusiastic team player but able to work well independently and stay on task -
Quick at learning new programs and procedures -
Driven and honest work ethics -
Data entry skills through supporting software -
Excellent written and verbal skills -
Ability to cultivate lasting relationships with customers and co-workers -
Friendly and get along with everyone

Work History

Swatch Samples Coordinator

Hunter Douglas

From January 2007

Executed and maintained the sample swatch fulfillment program for Custom Brands Group, a sister company of Hunter Douglas. I set up the room for the swatches to be kept, putting shelves together, ordering and putting away inventory. I create labels for each sample as needed per account requirements. Maintained excel sheets for inventory keeping up to date with product changes from marketing. Interacted with customers through phone, voicemail, email, and fax. Assisted parts department as back up pulling, filling, and shipping parts orders. Performed shipping and receiving duties, used mailer machine and UPS Worldship.

Projects

Customer Service Representative

Handled heavy call volumes
Completed customer call backs in timely manner
Data entry through supporting software
Issued remakes, credits, and discounts
Cultivated relationships with customers and internal sales reps.

Resolutions Team

Executed phone service level and duplicate order reports
Sent order notices to our customers
Call quality checks for internal customer service reps.
Assisted with parts and template fulfillment/processing
Answered sales representatives specific phone line

Swatch Sample Coordinator

Executed and maintained the sample swatch fulfillment program for Custom Brands Group, a sister company of Hunter Douglas. I set up the room for the swatches to be kept, putting shelves together, ordering and putting away inventory. I create labels for each sample as needed per account requirements. Maintained excel sheets for inventory keeping up to date with product changes from marketing. Interacted with customers through phone, voicemail, email, and fax. Assisted parts department as back up pulling, filling, and shipping parts orders. Performed shipping and receiving duties, used mailer machine and UPS Worldship.

Qualifications & Certifications

Associates Degree & Interior Design Certificate

Salt Lake Community College

Alta High school

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