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Anthony - Customer Service - Cwmbran, Wales, UK

Lindsay Anthony

Cwmbran, Wales, UK


Customer Service

Work History

Bar Person

Metropolitan Pub

• Dealing with customer queries and complaints
• Taking orders from customer and cash handling
• Organising and arranging function rooms for events

Senior Claims Handler

Lloyds Banking Group

• Liaising with customer, suppliers and other staff
• Taking inbound calls from suppliers, customers and loss adjusters regarding insurance claims
• Pro actively using cost saving strategies
• Briefing and working in close consultation with black belts
• Booking in jobs, filing and recording telephone calls
• Point of call for many of my colleagues and referral point for advice.
• Setting up new claims, deciding coverage and accepting or declining claims based on policy
• Dealing with complaints on behalf of other members of staff
• Consulting with colleagues across the business to set priorities and critical paths
• Providing direction, coaching and guidance to other members of staff
• Paying customers and suppliers without authorisation
• Take over complaint calls from members of staff and dealt with them effectively so not to harm business or customer relations
• Providing feedback on a 1-2-1 basis regarding call handling and customer service

Bar Person/Supervisor

Crows Nest Public House

• Maintaining the day to day running of the premises
• Ensure customer service levels are adhered by and staff maintain health and safety standards
• Dealing with customer queries and complaints
• Taking orders from customer, cash handling and stock take
• Liaising with clients and customers via telephone for bookings and orders

Foreign Exchange Advisor

Going Places

• Serving customers and taking payments
• Ensure foreign currency allocation at the start of each day
• Liaising with customers via telephone
• Cashing up at the end of the day and reconciling the amounts and deposit in bank

Dolmans Solicitor

Crown Courts and Solicitors

Office Junior

• Providing administration support to all departments, ensuring faxing, photocopying and filing is completed and returned to all relevant parties.
• Delivering important documents by hand to the Crown Courts and Solicitors
• Organising and arranging business lunches and refreshments for meetings
• Setting up meeting rooms and arrange documents and materials to be present

Qualifications & Certifications

English, Maths

Llantarnam Comprehensive School

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