Mzolo - Office Administrator - Durban, South Africa

Lindelwa Mzolo

Durban, South Africa


Office Administrator

Work History

Grant Administrator

South African Social Security Agency

Period of Employment From 17 May 2013 until To date
Main Duties
➢ Craurd control
➢ Queue walking
➢ Screening and completing customer checklist and issuing appointment letters for DG reviews
➢ Completing review forms
➢ Quality assurance of review applications
➢ Notification of the applicant's outcome on his/her language
➢ Data base and batching of all daily files taken and send them to metro file
➢ Daily statistics and submit manager

Other duties
Operations Management
Screening of applicants
Capturing of all grant Application
Notifying clients on their outcome
Quality assuring files
Disability Management Unit
Gate keeping of clients at the screening process
Book client on booking register and refer them to the medical assessment
Issuing of applicant with appointment letters
Ensuring that prerequisites for medical assessments are there
Perform administrative quality assurance to all medical assessments
Reconciling bookings with all assessments done
Recording of all Doctor's invoices in the claims book
Risk Management
Dealing with queries pertaining social grants
Controlling and Maintaining of registers
Maintaining and safe keeping of files
Safe keeping of the medical reports
Maintaining of daily, weekly and monthly statistics
Reconciliation of registers to identify trends to curb fraud
Customer Care
Preparation of all Reconsideration files
Attend queries and enquiry at the screening room
Maintain excellent quality assurance and satisfaction of Social Security customer needs through exit interview
Provision of redress mechanism on all queries identified
Ensure that relevant information is disseminated
Encouraging the use of the suggestion box to ensure service delivery
Able to identify those who are in need of social relief and Grant in Aid
Doing home visits for those client who unable to reach the office
Project Management
Batching files and submit them to metro file
Compile database and submit statistics to the manager
keeping database for DG reviews under...

Qualifications & Certifications


Embizweni High school

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