Receptionist, Administrative Assistant, Clerical, Children, Seniors,Event Planner


Customer service - to both external and internal customers - is key for me. My passions are working with others to ensure that whatever it is that needs to get done, gets done to the best, or better, of our abilities. Team work is critical while st

Work History

Office Assistant II

SAIT School of Hospitality & Tourism

May 2012 - May 2013

I am currently working in this capacity on a full time basis covering a maternity leave.
* First point of contact for the School of Hospitality & Tourism ensuring the needs of students, internal and/or external customers are met with exceptional service whether it be on the phone or in person
* Provide assistance to Academic Chair(s), Assistant to the Dean and Instructors in every capacity as requested
* Assemble information packages for incoming students, assisting with year-end and graduation
* Maintain all bulletin boards within the school for the benefit of the students
* Type SIRS comments within defined guidelines and deadlines
* Maintain electronic student files, input into ATOMS and Banner (SAIT specific)
* Distribution and delivery of mail
* Take and transcribe minutes for Health & Safety Committee & Quality Council meetings; prepare agendas and follow up on action items
* Co-ordinate reservations for car rentals, tours of facilities with Academic Chair, book meetings and appropriate meeting rooms
* Maintain coffee and office supplies
* All other duties as might be assigned to ensure outstanding service is provided at all times to appropriately represent SAIT as a whole and, specifically, the School of Hospitality & Tourism


Rocky View Lodge

November 2010 - May 2012

* Entrusted and responsible for the safety and well being of 45 senior residents
* Meal preparation; dining room; housekeeping; emergency preparedness; personal care


Century 21 Castlewood Agencies

July 2010 - October 2010

* Answered/directed calls, referred clients to agents or as otherwise appropriate
* Maintained/updated files, performed title searches, prepared all documentation for closings
* Interfaced professionally and efficiently with agents, clients, lawyers on a daily basis

Event Coordinator

Family Businesses

From January 2005

Organized, planned, hosted and executed with excellent attention to detail: professional clinics, banquets, weddings, tournaments, accommodation, travel; awards, promotional items; worked within client's budgets to create spectacular events

Executive Assistant to Vice President Marketing, Small Business Solutions

TELUS Communications

April 2000 - January 2005

* Organized and maintained: calendars (both on a personal level as well as business), Microsoft Outlook, meetings, travel, accommodation, presentations, expense accounts, agendas, minute taking, follow up, customer events including: venue bookings, meals, audio visual, promos/awards, set up, tear down * Interacted efficiently and professionally with customers and staff and successfully resolved customer issues
* Use of Microsoft Office Word, PowerPoint, Excel in a superior manner

Executive Assistant to Director of Marketing / Event Planner

Nortel Networks

July 1994 - January 2000

* Hosted, organized, planned customer meetings and events from inception to closing; arranged all travel, hotel, catering, awards, activities, meeting room set up, audio visual,
* Efficiently and effectively maintained Director's Microsoft Outlook, calendar, meetings, agenda/minute taking and distribution, formulated apropos responses, self initiated follow up * Reconciled Director's expense accounts; maintained and reconciled budgets for trade shows, departmental functions and off site venues

Executive Assistant / Supervisor

St. Thomas Psychiatric Hospital

July 1990 - May 1994

* Took responsibility for all aspects of daily supervision and continuous training of 14 medical stenographers; ensured effective interaction with doctors and senior management; successfully resolved interpersonal staff issues; initiated team building events to maintain a healthy and positive work environment
* Assisted with department budget preparation; employee performance reviews; chaired regular staff meetings; produced agendas and minutes; monitored action items to completion

Qualifications & Certifications

Emery Collegiate

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