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An experienced manager with well developed interpersonal skills and proven experience in people management, staff development, and training environments. Able to work independently and make decisions with proven administration and organisation ability. Used to working in a fast changing environment.
20 years management experience leading teams of up to 23 members
Excellent team building and motivation skills
Fully familiar with performance review and appraisal procedures
Proven recruitment skills
Training - TAP accredited
10 years experience of training management
16 years IT training experience including formal course training, workshops, 1-1 training, floor walking and coaching sessions
10 years experience of course design for bespoke courses - including manuals, exercises and training scripts
Excellent communication skills, whether in person, by telephone or via email
Experience of disseminating information electronically and in paper form through web pages, user manuals/guides and specification documents
Excellent ability to build a rapport and work with people at different levels, and from different backgrounds and cultures.
Excellent customer service, interpersonal, teamwork, and mentorship skills
Ability to prioritise heavy workloads, deal with multiple demands and meet deadlines without compromising on quality.
Experience of recruiting and managing staff, as well as managing their development
- Full time
- Part time
- One time
Analyst Team Manager
November 2007 - November 2007
Managing a team of 21 analysts comprising Business, System, Statutory and Support disciplines
Monitoring quality assurance to ensure the teams compliance to business requirements surrounding student administration
Recruiting, counselling, appraising, and training staff toward their personal development plan
Assisting with the introduction of an iterative and collaborative methodology introduced to improve ways of working and level or output
Running workshops and discussion groups to ensure consistent understanding an processes to support the new methodology
Training Manager/Functional Service Leader
University of Leeds
August 2004 - November 2007
Managing a team of 7 Business Systems Analysts and 2 Corporate Systems trainers
Recruitment and development of staff to ensure level and quality of output was maintained
Preparing project documentation e.g. business brief, project definition report, functional and technical specifications, test plans and scripts to fit requirements
Supporting users through process and system change
Collaboration with business analysts cross functionally to achieve optimal integrated solutions
Managing training requirements for existing and new functionality
Implementing the transition from course based training to on-line CBT
Identifying training needs for staff of all levels
Producing the required analysis and documentation for new functionality in line with Prince2 Project methodology, meeting required project deadlines at all times.
University of Leeds
January 2001 - August 2002
Designing and running training courses for 1000 departmental and academic staff
Preparing documentation required for user manuals and training courses
Running workshops and one to one training sessions as required to support the users
Presenting overviews of new functionality at road shows
With 3 others I set up a training consultancy business which majored on People, Technology and Communication.
Company Director/Business Consultant
Portfolio (Knowledge Management) Ltd
June 1998 - November 2000
Training and knowledge management services. Company run with 3 others.
Identifying business IT requirements and assisting with system and process change
Carrying out training needs analysis and designing bespoke training courses
Analysing business needs and providing training implementation plans
Localisation Project Co
December 1996 - June 1998
Assisting with the roll out of and subsequent distance training required for a project which changed the methods used by the translators
Creating and maintaining the localisation project plan using 'Hydra' planning software
Team Manager - Project Implementation
February 1992 - May 1994
Responsible to the Senior Manager for the management of a remotely based team of thirteen training/implementation officers:
Co-ordinating and monitoring projects on a nation-wide basis
Analysing the implication of technological change on the business processes and presenting the information to the relevant Managers and their staff
Delivering training in the concept of Total Quality Management to the departmental staff
Counselling, appraising, training and carrying out personal development of staff
June 1990 - February 1992
Delivering training courses in new computer applications for staff of all levels
Providing Help Desk support on a rota basis
Supporting Branch Staff through change to the working environment
Qualifications & Certifications
Psychology - Bsc (Hons) 2:1
The Open University
Certificate of Social Sciences
The Open University
Romford Technical High School
Peterborough Technical College
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