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Business Improvement initiatives
- Full time
- Part time
- One time
Hypnotherapist, NLP Coach.
New Direction Hypnotherapy
September 2011 - September 2011
Supporting your new direction with Hypnotherapy and Coaching
Learning and Development Consultant
June 2009 - June 2009
Training Lead for Oracle in Manufacturing
Course design and delivery, specialising in creative and successful performance improvement solutions, utilising Accelerated Learning techniques with NLP methodology.
Prince 2 Accredited Project Manager
ISMA Accredited Stress Management Trainer
Fda Business and Management
iTTol and LeTTol qualified E Learning Tutor and Project Lead
Training Lead. Manufacturing. Oracle System
June 2009 - July 2010
Training Lead. Morrisons Manufacturing.
Training Lead responsible for team of training consultants designing and delivering end user training for new Oracle system implementation. Initial launch site successful delivery of approx 1800 hours of technical training within a 4 week window. Management of full training cycle. TNA, design, development, delivery and evaluation.
Defra, SSD Interim L&D Manager
January 2009 - April 2009
Evaluation of Development Provision in the Shared Service Directorate, Defra. Plus creation of Development Strategy for 2009/10. Influencing at Board level and engaging Key Stakeholder initiative support. Guidance for IIP implementation
O2 Learning &Development Business Relationship/Change Manager. March 2007 - Oct 2007 Project Management of L&D Change division, influencing at Board Level and responsible for the development requirements for over 50 Business Improvement Projects within Transformational Change. Managing internal and external key business relationships. Enabled operations to achieve customer focused targets, qualitative, quantitative and legislative, aligned to Transformational Change objectives.
L&D Change Leader
March 2007 - November 2007
Management of Learning and Development intervention to support over 30 change initiatives. Key role supporting Transformational Change team
January 2004 - January 2004
Training and Development Professional.
Key areas -
Business improvement and development programmes
Management Development initiatives
MBTI Accredited Practitioner
Degree level - Online Tutor - E Learning strategies
Project Management and Business Analyst
Coaching and lifestyle management
Lean Manufacturing Principles
Business Continuity and Service Restoration
Career milestones also include;
Training Lead. Oracle implmentation. Morrisons Manufacturing
Learning & Development Change Leader - O2.
Training Consultant - Ventura
Training Manager - Virtual College
Training Manager - Yorkshire Electricity
Training Manager - Cellnet
Call Centre Operations Manager - BT Cellnet/Yorkshire Electricity
Management Trainer - Wm Youngers Inns
Virtual College, Ilkley
April 2002 - March 2004
Training Manager for all internal and external Training and Talent Development. Successful management of key revenue based teams - Learndirect facilitators, NVQ Assessors and IV's, covering Lean Manufacturing principles and Business Improvement Techniques, both online and face to face, played key role in supporting the business to achieve IIP status and initiate an online BIT NVQ hosted on Clients Learning Academy. National Training Award, achieved at Regional level
Managed Learndirect training provision, NVQ centre co-ordinator, managed quality analysis, client liaison, ECDL, BIT NVQ and Modern Apprenticeship programmes.
January 2000 - January 2002
Training consultant working with Freeserve, Amerada Gas, British Gas, RSPCA, O2, Woolwich, Barclaycard, TRF, Telewest.
Created, implemented and evaluated training interventions for both front line, back office and management levels in client areas.
Retail Training Manager and Contact Centre Manager
October 1998 - January 2002
Created, controlled, monitored and maintained both training and contact centre operational budget
Lead, developed and managed both training and operational departments through changing environment
Management of both Training and Coaching Team - Created Learning Academy to aid Succession strategy
Development and Implementation of Strategic Training Solutions for 2 contact centres aligned with and to support the company vision and business critical delivery objectives
Management of training intervention to support and implement online service functionality
Created competency based Talent Development programme, specifically aimed at utilising internal skills base, implemented with union and board level approval
Management of E Learning interventions within academy, also incorporating Blended Training Solutions
Successful delivery of training programme supporting Oracle system implementation
Contact Centre Training Manager and Operations Manager
BTCellnet Customer Care
May 1994 - October 1998
Responsible for Design, Delivery and Evaluation of product, system and soft skills training programmes, also managed Contact Centre Recruitment
Promoted to Contact Centre Operational Manager of Front and Back Office Departments in Contact Centre. Responsible and accountable for 5 Team Managers and Management Development Programme, Business Continuity Strategy, Front End Platform Focus Group ( Oracle system), Talent management strategy and supporting Organisation Design programme. Guidance and consultation for achieving IIP status
Qualifications & Certifications
University of Essex
E Learning Programme Manager
The Open University
The Manchester Metropolitan University
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