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Cowell - Customer Service - Gosport, England, UK

Linda Cowell

Gosport, England, UK


Customer Service

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Ability to listen , patience , fairness , reliable , honest and hardworking

Work History

Hire Desk Controller

AFI Uplift

May 2013 - November 2013

I worked in a very busy office producing contracts specifically tailored to the needs of each client, also answered telephone calls and e mail enquiries for orders and information, dealt with any damages to machines, chased overdue payments and general office duties.

Industrial Cleaner

May 2010 - August 2010

I worked for an Employment agency on various building sites cleaning new offices, homes and factories

Site Secretary

ISG Pearce Construction Company

February 2009 - July 2009

Six month contract working on a new Mezzanine floor project for a large Superstore.
I was responsible for the complete filing system of all documentation, producing and maintaining daily diary of works, answering telephone enquiries, looking after onsite visitors,
collating all induction Health & Safety reports, ordering materials as and when required, both construction and stationery. I was also responsible for all post, both inward and outward, downloading relevant drawings from websites and maintaining the drawing register

Administrator / Business Developer

Howden's Kitchen and Joinery Company

June 2007 - June 2008

I worked within a team of 12 staff at a trade only outlet supplying Kitchens, Bathroom furniture and joinery products to companies and individual tradesman. My duties included,
Inputting sales figures, checking sales invoices and filing, all account queries, contacting account customers by telephone about promotions and new products and generally continuing to build good customer relationships with them, calling potential new account leads to explain what the company can provide and the possible benefits from trading with us, discussing with our customers late account payments and try to help solve financial issues, hand writing letters to account and potential account customers if unable to contact them by telephone, preparing estimates, cashing up tills each day, checking floats and preparing paperwork for banking.

Sales Assistant / Stock

Elliott Brothers Builders Merchants

September 2003 - May 2007

I worked on the trade counter serving account and trade customers and placing orders for deliveries. I sourced products from other companies if we did not stock required goods
answered telephone enquiries and prepared orders. I was responsible for the painting and decorating department, placing orders for stock replenishment, ordering new products if I thought they would sell and then work out our cost and price it accordingly.I was also responsible for negotiating good deals with company reps from ICI, Ron seal, Hamilton Acorn, Rodo and others if required for special items, Look after the branch snack and coffee machines, responsible for cash dispenser and recording the amounts banked, reporting any faults and arranging for them to be repaired and for preparing and serving refreshments at company meetings and promotion evenings held at the branch.

Senior cashiers assistant


November 2001 - September 2003

I was responsible for the staff on the checkouts, staff rotas and generally the smooth running of my section at Wickes building supplies in Fareham. I was responsible for checking till floats at start of day to ensure correct amounts had been given, working out staff shift rotas for all ten cashiers on a weekly basis, ensuring staff did their job as required and deal with any problems, authorising refunds and price over rides, answering telephone enquiries, taking orders for delivery, cashing up tills at end of working day and check they are accurate and making sure all daily paperwork is correct.


Mc Inerney Dental Surgery

January 2001 - November 2001

Worked part time cleaning the local Dental surgery, vacuuming, mopping, dusting and all other general cleaning duties

Qualifications & Certifications

Customer service & Retail

Fareham College

St Anne's Secondary school

Standard secondary education

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