Catleugh - Medent;Mediation;Interpersonal Skills;Medical Language; - Rochester, NY, USA


Medent;Mediation;Interpersonal Skills;Medical Language;


I have 17 years experience in healthcare including, assisted living, nursing home and medical practice. I am versed in medical language, conducting family meetings, working out family/resident issues and overseeing the admission and discharge process for re-hab unit.

Work History

Admissions Director

Heather Heights

April 2011 - May 2012

♦ Conducts facility tours. Manages the admission and inquiry process by maintaining updated bed availability and facility services information at all times
♦ Makes sales calls outside the facility to medical, insurance, legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners and other community contacts
♦ Ensures appropriate admission papers and signatures are obtained from residents or responsible parties prior to admission
♦ Maintains a working knowledge of Federal and State regulations and rules
♦ Anticipates and eliminates potential conflicts between internal teams and health partners and/or families/residents.
♦ Assists in the development of facility materials like brochures, press releases and yellow page advertisements that describe the facility services
♦ Creates, edits and submits weekly reports to upper level management to review admissions, possible new residents and marketing tactics to help increase future sales

Director of Admissions

The Brightonian

August 2010 - May 2011

♦ Develops and implements all admissions goals and strategy, working closely with management
♦ Develops strategies to maximize admissions of residents in accordance with facility and regional sales plan.
♦ Participates in weekly sales team meetings, reporting regularly on referral development and progress of targets
♦ Evaluates effectiveness and cost benefit of marketing tactics. Makes recommendations to alter strategies.
♦ Develops marketing tools for facility or district within budgetary constraints.
♦ Responsible for relationship development and management of health partners and organizations; sources new business.
♦ Anticipates and eliminates potential conflicts between internal teams and health partners and/or families/residents.
♦ Coordinates external marketing of facilities within the community through health providers and organizations.
♦ Works with local community agencies to generate a positive image and encourage word-of-mouth referrals.
♦ Plans and oversees the execution of community based promotional events, open houses, and educational seminars.
♦ Creates and maintains effective markets for facility services by developing and sustaining referral relationships.

Director of Social Services

The Brightonian

August 2002 - August 2010

♦ Responsible for the safety and well-being of over 80 patients
♦ Conduct training sessions for new policies and procedures that are being implemented within the facility and insuring that all staff have attended and implement these changes
♦ Consult with and coordinate social services activities with administration, medical and nursing services, consultants and other related departments and implement changes as required
♦ Organize, facilitate and conduct daily, weekly and monthly family meetings that involve family members, patients, nursing and medical staff to discuss patients' current status and any changes that have occurred or that need to be made to ensure the patient is comfortable and safe
♦ Consistently working to keep facility at full-capacity; networking with area hospitals and independent living facilities to assist with transfer of patients to The Brightonian, as well as conduct tours of the facility to prospective patients' families
♦ Conduct and participate in resident council meetings on a monthly basis to discuss any current issues as well as plan for upcoming patient events

Resident Counselor

The Gables at Brighton

♦ Responsible for safety, and other residential concerns for more than 90 residents
♦ Created and facilitate 4-week orientation program for new residents
♦ Conduct on-going meetings with families and residents regarding health, social, emotional and adjustment issues
♦ Respond to crises and emergencies. Work with health care nurses. Report to families
♦ Conduct on-site assessments at residential, hospital and rehab center locations.
♦ Evaluate client requirements and determine eligibility
♦ Facilitate weekly staff meetings to communicate resident concerns, changes, etc.

♦ Proactively identify leads and secure new prospects. Conduct tours. Present benefits and features.
♦ Develop health care proposals
♦ Assist incoming and outgoing residents with transition

Associate to Director of Facilities/Director of Special Events

♦ Student liaison regarding student concerns and complaints, personal or academic
♦ Handled administrative functions to support Dean of Students, Vice President of Finance, and other staff
♦ Organized key events (school-related and outside events).
♦ Handled all related schedules and details
♦ Prepared various financial reports such as income and expenses
♦ Scheduled class and meeting rooms

Interim Director of Facilities

♦ Student, staff and faculty liaison regarding all concerns and complaints with respect to impact of new construction
♦ Appointed to this position with responsibility for grounds and maintenance
♦ Supervised grounds and maintenance personnel
♦ Collaborated with construction company regarding new construction for a key project
♦ Prepared reports for management
♦ Coordinated special events
♦ Coordinated student services including apartment and dorm rentals

Administrative Assistant to Vice President of Facilities

♦ Created billing system
♦ Organized and participated in meetings with outside contractors
♦ Planned and oversaw the completion of several renovations including auditorium and several classrooms
♦ Planned and participated in monthly Property Committee meetings

Administrative Assistant to the President;Administrative Assistant to the Vice President; Interim Facility Director

Colgate Rochester Divinity School

In the Administrative Assistant position I took care of President's daily schedule, student appointments when requested, preparing for board meetings twice a year, preparing for commencement each year.

Administrative Assistant to President

♦ Provided administrative support: made travel arrangements for President and Board of Directors, scheduled appointments
♦ Arranged and participated in Board meetings and Executive Committee meetings

Legal Assistant

Osler, Hoskin and Harcourt

♦ Dealing with clients and information of a highly confidential nature
♦ Screening clients to determine their needs
♦ Assigning clients to solicitor, law clerk or myself
♦ Assisting clients in assembling required materials
♦ Organizing and supervising work flow delegated to solicitor, law clerks and secretary
♦ Extensive correspondence by way of shorthand and Dictaphone
♦ Receiving instructions from solicitor and clients and creating court appropriate forms
♦ Organizing and supervising billing and accounting of approximately 100 accounts per month
♦ Organizing and supervising work flow, vacation schedules and sick days for six secretaries in the department

Qualifications & Certifications

Alternative Dispute Resolution/Mediation/Arbitration

Cornell University


Seneca College

Madison High School

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