Working with Active Directory,
Adding user’s to distribution list, managing user accounts password lockouts, remote desktop support with 3G’s and other mobile communication devices. Troubleshooting on ISA Server and installed switches, ADSL modem and router for LAN
Supporting from 120+ users on the network infrastructure of 4 buildings with all their network and IT related issues.
Resolving all Microsoft Office problems, adding user’s to the domain and resolving network problems, IP address resolution, system crashes, and anti-virus management backing up data and mapping network drives and shared drives on user’s machines. Installing network printers
Running installations and configuring desktops and laptops
setting up user’s VPN, APN and wireless network as well as
configuring 3G cards on their laptops.
Assisting them with various software applications and operating system ( Win XP, Vista and Win 7)
Network Support for all clients +- 120 users