I had a cross training at the Training Department at work and I learned from there to assist the Training Coordinator to conduct some orientations and trainings to new staffs as audience, and I like this job as it suits my interest so I will perform good on this field.
GUEST SERVICE AGENT CUM TELEPHONE OPERATOR / BUSINESS CENTER RECEPTIONIST
Armed Forces Officers Club & Hotel
From November 2007
Abu Dhabi, United Arab Emirates
-As the heart of the hotel, telephone operators are the center of information, queries, complains and other related thingsas we act like a customer service representative
-Performs in a regular basis of very important wake-up calls, preparingvouchers, sending fax to designated departments of the hotel,
-Connecting the guests, managers, and staffs to designated extensions in a genuine service.
-Providing assistance to guests coming to the business center (fax, internet, photocopy, print-outs, scan, binding, lamination services)
Abu Dhabi International Hotel
May 1997 - November 2000
Abu Dhabi, U.A.E.
-Performs a regular telephone conversation with the hotel guests and callers asking for a call transfer
-Acts as public relations handling customer complaints and demands of assistance
-Assisting the reception for more challenging responsibilities
October 1995 - August 1996
-Receiving calls from subscribers and callers to encode messages transmitted to their beepers/ pagers
-Dealing with guests' complaints and inquiries on the services provided by the company
August 1994 - October 1994
-Do the telemarketing job encouraging our clients to open their accounts on us on foreign exchange
Particulars / Trainings:
-DZRH A.M. Radioand at AGRICULTURAL TRAINING INSTITUTE (Quezon City and Makati City Philippines in November-December 1993 and January-February 1994 - completed my 296hr-practicum on both institution as a requirement for the last semester in college
-MONTGOMERY KNITTING INDUSTRY in Quezon City Philippines on May 1995 for a day training as a secretary
Qualifications & Certifications
At Polytechnic University of the Philippines
College of Languages and Mass Communication
Liceo De Paete
Paete Elementary School
Polytechnic University of the Philippines
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