Baldemor - Training Assistance - Abu Dhabi, United Arab Emirates

Lilibeth Baldemor

Abu Dhabi, United Arab Emirates


Training Assistance


I had a cross training at the Training Department at work and I learned from there to assist the Training Coordinator to conduct some orientations and trainings to new staffs as audience, and I like this job as it suits my interest so I will perform good on this field.

Work History


Armed Forces Officers Club & Hotel

From November 2007

Abu Dhabi, United Arab Emirates
-As the heart of the hotel, telephone operators are the center of information, queries, complains and other related thingsas we act like a customer service representative
-Performs in a regular basis of very important wake-up calls, preparingvouchers, sending fax to designated departments of the hotel,
-Connecting the guests, managers, and staffs to designated extensions in a genuine service.
-Providing assistance to guests coming to the business center (fax, internet, photocopy, print-outs, scan, binding, lamination services)


Abu Dhabi International Hotel

May 1997 - November 2000

Abu Dhabi, U.A.E.
-Performs a regular telephone conversation with the hotel guests and callers asking for a call transfer
-Acts as public relations handling customer complaints and demands of assistance
-Assisting the reception for more challenging responsibilities


October 1995 - August 1996

-Receiving calls from subscribers and callers to encode messages transmitted to their beepers/ pagers
-Dealing with guests' complaints and inquiries on the services provided by the company


August 1994 - October 1994

-Do the telemarketing job encouraging our clients to open their accounts on us on foreign exchange

Particulars / Trainings:
-DZRH A.M. Radioand at AGRICULTURAL TRAINING INSTITUTE (Quezon City and Makati City Philippines in November-December 1993 and January-February 1994 - completed my 296hr-practicum on both institution as a requirement for the last semester in college
-MONTGOMERY KNITTING INDUSTRY in Quezon City Philippines on May 1995 for a day training as a secretary

Qualifications & Certifications

Public Relations

At Polytechnic University of the Philippines

College of Languages and Mass Communication

Liceo De Paete

Paete Elementary School

Polytechnic University of the Philippines

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