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Boardman - Mandarin Speaker - Southampton, UK

Lili Boardman

Southampton, UK

Services

Mandarin Speaker

Work History

Translator

NHS Primary Care Trust

June 2008 - December 2010

July 2007 ~ February 2008: FORTIS Insurance Ltd - Eastleigh Branch
Customer service Technician (AC Travel products; Zurich/Alliance Leicester Travel products)

Accurately handle new business, MTA and renewal quotations to satisfy customer needs
Operate within the authority limits and meet all FSA compliance requirements
Convert new business and renewal quotations inline with agreed company sales objectives
Treat customers fairly and provide key regulatory information; knowledge of multiple personal lines products, systems and associated procedures

Nov 2005 ~ July 2007: Southampton University

Library support officer/library assistant---–Biomedical Science Library, Hartley Library (ILL),
New College Library —Team leader

Advising users and answering enquiries on collections, e-resources, services and external resources proved ability to work under pressure while solving problems appropriately and effectively
Maintaining library records and prioritising work load showed ability to work without close supervision, ability to contribute to evening and weekend work
Ensured good communications with staff at other library sites to ensure effective completion of task, working under pressure and meeting deadlines
Managed stocks & monitored library materials process between university libraries


June 1997~ August 1999 No. 1 - Chaoyang Primary School
Teacher (Maths and Chinese) 40 hour per week
Working effectively with other teachers, preparing teaching schedules, managing time effectively and prioritising workloads
Taught Maths through medium of English Language
Supervised and trained students and junior staff where necessary
Developed autonomy, creativity, team working and leadership skills
Communicated on a professional basis with various students and parents in order to improve their satisfaction
Built, developed a

Projects

Insurance Advisor

Accurately handle new business, MTA and renewal quotations to satisfy customer needs
Operate within the authority limits and meet all FSA compliance requirements
Convert new business and renewal quotations inline with agreed company sales objectives
Treat customers fairly and provide key regulatory information; knowledge of multiple personal lines products, systems and associated procedures

Qualifications & Certifications

MBA

Nottingham Trent University

Chinese Studies

Chinese Studies

Shenyang Teaching Training College

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