Pesec - Government Worker - Perth, WA, Australia

Lidija Pesec

Perth, WA, Australia


Government Worker

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


I have extensive experience in working in the Government Sector in Canberra and I have also worked in a temporary positions here in Perth.
Excellent attention to detail in data entry, administrative support, building rapport with external and internal clients, answering incoming and outgoing emails to internal and external clients, answering busy incoming calls, proficient in outlook, excel and word & customer service

Work History

Ready Chef Go

From May 2013

• Contacting IGA customers on my call lists everyday for South Metro & South Country for orders
• Upselling and identifying customers for new lines to get into IGA stores
• Assisting Food Service customers and incoming calls for Ready Chef Go orders
• Creating purchase orders
• Attending Food & Wine Shows at the Convention Centre
• Food Demo's in IGA Stores
• Reaching KPI's & Sales Targets
• Batch processing at the end of day for the driver's deliveries the following day

Client Support Officer

Department of Transport

January 2013 - May 2013

• Examining applications to ensure they have been completed correctly.
• Cross referencing application details with the Department's database Trelis for previous
information and accuracy.
• Entering data of Transfers of Vehicle Ownership in Trelis according to the Department's
• Collecting mail and distributing appropriately to team members

Customer Service Officer

Boxt - Covering Christmas Leave

November 2012 - January 2013

• Entering invoices into MYOB for Tax Invoice Receipts
• Printing off and cross referencing online orders with payment details through outlook and Webfirm (secure payment online)
• Responding to online chat from individuals and emails regarding Boxt orders and deliveries
• Entering Daily Sales Register & Daily Delivery Schedule for delivery driver
• Answering phones and taking phone orders with payment details
• Assisting and liaising with the production team for Boxt gifts and hampers
• Making up hampers and gifts for Corporate Clients & individuals

Assistant Screening Officer (Contract through Kelly Services)

Department for Child Protection

July 2012 - November 2012

• Examines applications to ensure they have been completed correctly.
• Assists the Screening Officers with confirming applicant details as required.
• Cross referencing application details with the Screening databases for previous
information and accuracy.
• Enters data from the application into screening databases and ensures transmission to
CrimTrac and automatic searches of the Department's client information systems.
• Compiles client files.
• Classifies and logs the outcomes of screening and information.
• Follows up requests which are delayed in receipt from CrimTrac, department work units and other agencies.
• Prepares letters of advice on clear record checks for applicants.
• Refers record information for assessment for the Screening Officers.
• Ensures delegated screening processes are completed in agreed timeframes.
• Creates new staff ID cards on receipt of correctly completed and authorised request
• Maintains accuracy and confidentiality of data.

Sales Administration Manager

Accor Advantage Plus

June 2011 - May 2012

• Provide sales support in line with set timelines
• Maintain accuracy and quality in all database management tasks
• Maintain accuracy and quality in all accounts tasks
• Maintain on time and quality reporting upon sign off by Manager or Assistant
• Answering and updating customer's personal information over the phone and via
• Data Entry input
Managing Front of House / Administrative Assistant

Data Entry

Corporate Travel Management

October 2010 - May 2011

October 2010 - May 2011 (Contract covering annual leave)
• Logging a daily report to consultants
• Answering and assisting general client enquiries
• Handling and reconciling petty cash and processing client payments via EFTPOS
• Batching EFTPOS machine daily and receipting in Tramada
• Assisting Operations Manager as required
• Assisting with preparation of tenders
• Client charge backs (hotel and car hire invoices)
• Organising fund raising for charities
• Organising social events within the office

Data Entry / Administrative Assistant / Events Co-Ordinator
Petroleum Club of WA - (Perth)
July - end of Sept 2010 (Short term contract)
• Creating Petroleum Club database for members
• Taking member enquiries
• Attending and assisting the Director at the AGM hosted by the Petroleum Club
• Taking registrations and booking members into the AGM on newly created
• Assisting my team leader at any functions hosted by the Petroleum Club
• Any administrative tasks required by my Director and Team Leader
• Working unsupervised on many occasions

Administrative Assistant / Receptionist

Perth Chest Clinic

May 2010 - July 2010

(Short term Contract)
• Preparation of files a week in advance in order for Doctor's to prepare for patient
• Rotating roster for Reception and Administrative Assistant on a daily basis
• Answering and assisting patients queries i.e. cancelling and changing
• Booking appointments for patients
• Preparing new files for patients

Managing Front of House / Administration Assistant


July 2009 - March 2010

• Undertake a range of general office service tasks as required, including:
• Managing Front of House
• Refer member and public general inquiries to relevant staff for resolution
• Take bookings for and preparing the ALIA House conference room for meetings and other functions for both ALIA and conference room clients
• Co-ordinate and participate in telephone and mail rosters
• Booking all travel for internal and interstate staff e.g. Board of Directors
• Assist the Executive Director with routine correspondence
• Assist with preparation of Board papers
• Perform other office functions as required
• Organise staff social functions

Data Entry Operator (Contractor)

Decipha- IPA Australia - (Canberra)

June 2008 - June 2009

Enter accurate & confidential customer information for Vodaphone within a very
strict deadline
• Enter accurate & confidential customer information for Dept of Health within a
very strict deadline
• Weekly reporting
• Accurately enter and check data via several databases in a timely manner

Program Manager (Contractor)

Defence Material Organisation Institute

March 2007 - May 2008

Register and enter data for DMO staff for training as requested by their
• Liaise with DMO & Deakin Prime employees on a daily basis
• Liaise with Event Co-ordinators to obtain competitive quotes to hold training
courses, catering, computer equipment, room hire & accommodation
• Book travel for facilitators
• Order materials from Deakin Prime allowing sufficient time for the materials to be printed and sent to the venue
• Order certificates from Deakin Prime once course has been completed and distributed to DMO staff
• On completion of course, enter each staff members' details into PMKeys as a
record of their completion of each course they have attended
• Check invoices and send them through to Deakin Prime for approval and payment
• Travel to Deakin Prime in Melbourne to attend conferences held by the CEO
• Assist other team members as required

Customer Service Officer - Estimate Reconciliation Team

Child Support Agency

From January 2005

Liaise with internal and external stakeholders to achieve prompt and appropriate
high quality work to stakeholders
• Identify and develop best practice opportunities for work processes and practices
• Participate in the planning and goal-setting of the team
• Research complex issues utilising CSA resources and networks
• Liaise with Family & Community Services, Centrelink, Mensline, Family
Relationships Centre, Legal Aid, Family Law Hotline and various other
government departments and agencies as necessary
• Enter data onto official databases as per agreed practices
• Negotiate with non-compliant customers to reach a mutually agreeable outcome for collection of arrears
• Enforce action and collection on serious non-compliant customers
• Formulate decisions based on evidence provided by stakeholders
• Reconcile estimates for customers

Reception Manager/Legal Assistant

Australian Government Solicitor

Co-ordinate Conference Room bookings and maintain conference rooms i.e.
catering and venue layout
• Train new staff
• Implement staff development plans
• Implement procedures
• Transcribe legal documents

Employment Consultant

Employment National

• Register candidates on database
• Screen & interview candidates for appropriate employment
• Contact potential employers
• Assist candidates with applications and CVs
• Groom and train candidates for interviews

Sales and Distribution Team Member

National Library of Australia - (Canberra)

• Manage invoices and accounts
• Perform market research including telemarketing
• Handle subscriptions/renewals
• Attend gift and trade fairs promoting NLA products
• Attend Bookshop visits
• Proof read/assist editors/research
• Relieve bookshop staff

Qualifications & Certifications

Merici College Canberra

Business Course

TAFE in Canberra


Merici College

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