Frost - V.E.T. Trainer/Mentor - Parafield Gardens SA, Australia

Liam Frost

Parafield Gardens SA, Australia

Summary

I am a person who gets the job done through my knowledge & skills that have been honed from my years of experience in various jobs in different Industries.
I believe I have very good communication skills & I am a Manager that leads by example - in presentation & performance.

Services

V.E.T. Trainer/Mentor

Summary:

Excellent communication & knowledge
High standard of presentation
Good time management
Computer literate e.g. Word, Excel

Work History

HOSPITALITY TRAINER / MENTOR

Quality Training and Hospitality College

From October 2012

(Oct. 2012 to current date) (Feb. 2009 to Dec.'10 previously)
Address: 451 Pulteney Street, ADELAIDE, S.A.
Position: HOSPITALITY TRAINER / MENTOR
Duties: Deliver Hospitality training packages to Domestic and International students from Certificate II to Advance Diploma level in a classroom environment.
Provide on-the-job mentoring to trainees and apprentices in the Hospitality,
Retail and Business Industries, from Certificate I to Diploma level.
Coordinate visits using various forms of communication.
Liaise with Industry representatives to ensure up to date information is provided to the students.
Oversee students during practical demonstrations and events.
Assist in coordination of charity fund raising events.
Represent the company in Doha, Qatar for 6 weeks in October 2009 to deliver a
Customer Service training package to over 600 Hamad Medical Corporation
staff.
Assist in the creation of new assessments for the transition of new qualification
codes, ensuring they comply with legislative requirements.

OPERATIONS MANAGER

Lyndoch Hill

January 2011 - October 2012

Duties: Assist General Manager in day to day running of the business.
Create, develop and implement operational procedures for all departments:
restaurant, kitchen, cellar door, gift shop, reception & housekeeping.
Assist staff in the restaurant, cellar door & gift shop.
Take customer orders & provide product knowledge assistance when required.
Serve food & beverages to customers.
Reconcile daily takings.
Input data into computer system.
Reorder stock from various food & beverage suppliers.

2

ASSISTANT MANAGER

Whitehorse Inn Hotel

October 2000 - January 2009

Duties: Assist General Manager in day to day running of the Hotel.
Supervise Hotel staff in all areas.
Conduct staff training and evaluation.
Create, develop and implement Hotel policies and procedures.
Conduct opening and closing procedures of the Hotel.
Participate in customer service and liaison.
Participate in customer conflict resolution.
Create staff rosters.
Respond to telephone enquiries and reservations.
Assist various Hotel departments when required which included: bottle-shop,
bars, accommodation, gaming and bistro.
Operate TAB and Lotteries terminals.
Maintain stock control in all areas of the Hotel.
Handling of Hotel financial takings safely and ethically.
Reconciliation of cash registers in all areas of the Hotel.
Create and implement Hotel promotions.
Create advertising campaigns.
Create and co-ordinate events.
Process staff wages electronically.
Create financial reporting to the General Manager and Owner.


3
EMPLOYMENT HISTORY Continued

BOTTLE SHOP / BAR ATTENDANT

Caledonian Hotel

July 1995 - October 2000

Duties: Participate in customer service and liaison.
Participate in customer conflict resolution.
Attend gaming machines and operate TAB.
Handling of Hotel financial takings safely and ethically.
Conduct opening and closing procedures of the Hotel.
Receive, store and receipt stock deliveries.
Supervise Hotel bar staff.
Respond to telephone enquiries and reservations.

Spare Parts Manager

Adelaide City Jeep

4

Inventory Control Manager

CMV Parts Centre

Dispatch Supervisor

CMV Parts Centre

C.M.V. Group

June 1983 - July 1997

Storeman, CMV Parts Centre

Qualifications & Certifications

Diploma of Management

Quality Training & Hospitality College

Certificate IV in Project Management

Adelide Institute of Technology

Diploma of Hospitality

Quality Training & Hospitality College

Certificate IV TAE

Time Management

Thomas More College

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