A career driven, self-motivated individual well versed with working in a multiple discipline of business environments, with over seven years work experience within managerial roles managing both the facilities and operations of various establishments. Proved responsible in pressurized business management situations; showing the ability to be dependable, effective and creative.
Assistant Warehouse Manager
September 2012 - August 2013
•Assisted the Warehouse Manager with the day-to-day running of the warehouse facility, ensuring all Health, Safety and Environmental regulations were adhered to in line with international standards and best practices, and that all staff were equipped with correct personal protective equipment whilst operating machinery.
•Managed dispatch operations, ensuring all collection time frames were met on a day-to-day basis. Scheduling collections through the contracted haulage companies.
•Responsible for managing the compilation and dispatch of customer orders ensuring a high level of customer service on each order.
•Ensured all planned and reactive tasks were carried out in a timely manner.
Head Lifeguard & Cabin Counsellor
May 2012 - September 2012
The overall purpose of Camp Carolina was to make the boy’s summer experience safe, fun and memorable via simple goals of which it was my job to implement:
•Learn community living skills and gain independence
•Learn sportsmanship and skills in the many activities taught at camp.
My role at camp was to supervise the water front and ensure the children’s safety while doing this activity. When not Life guarding I was responsible for ensuring they adhered to the rules of the camp.
Customer Account Executive
July 2010 - May 2012
•Communicated product packages to new and current customers, explaining benefits associated with the promotional strategy to enhance sales.
•Delivered monthly reports to the Senior Manager, presenting key findings around product problems and product sales, recommending strategies and promotional activity to enhance the customer offering.
•Provided support and solutions to customer issues surrounding the use of the product to enhance the customers experience with the brand.
Assistant Facilities Manager
DW Sports Fitness
January 2010 - July 2010
•Worked closely with the General Manager managing the facilities cross functional team ensuring the efficient day-to-day running of the business. Carrying out statutory routines such as KPIs, building inspections and various risk assessments across the portfolio.
•Managed contractors on a daily basis ensuring the correct procedures and systems were followed, ensuring they adhered to the companies Health and Safety regulations.
•Coordinated sales and promotional activity to enhance membership sales targets and achieve maximum customer awareness of the company’s promotional offers.
•Produced and presented monthly sales reports to Senior Management, analyzing achievements against company targets and proposing marketing initiatives for future promotional offerings.
Assistant Facilities Manager
DC Leisure Ltd
September 2004 - January 2010
•Worked closely with the General Manager, managing the day-to-day running of the facility ensuring that the cross functional team were clear on responsibilities required. This included team member appraisals and training e.g. Life guarding, Pool Supervision and COSHH (Control of Substances Hazardous to Health).
•Managed contractors on a daily basis ensuring the correct procedures and systems were followed.
•Promoted memberships with new and existing customers, ensuring that monthly sales targets were met via the development of promotional plans and customer relationship management.
•Ensured that facilities met government regulations and environmental, health and security standards. Ensuring all Health and Safety at work was adhered to in compliance with HSE (Health and Safety at Work Act 1974).
•Created strategies to reduce company overheads and carbon footprint; through my role as Quest Coordinator the company was positioned as one of the top 20 Quest approved facilities in the UK, placing the company in the bracket of ‘excellence’.
Qualifications & Certifications
Malmesbury Comprehensive School
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