Hanif - Customer Service Manager - Roodepoort, GP, South Africa

Leyya Hanif

Roodepoort, GP, South Africa

Services

Customer Service Manager

Summary:

Completing my diploma in business management.
A customer service manager whose responsible for the smooth running of the entire department by ensuring the needs of all the patrons of our organisation are met as quickly and efficiently as possible.

Work History

Customer Service Manager

Reef Business Systems

From April 2013

➢ Planning, organizing, leading and controlling activities in the department to ensure that the best service possible is given to the customers of the organization.
➢ Problem Solving
➢ Daily and monthly Reports
➢ Stock control
➢ Buying
➢ Invoicing
➢ Assessment and evaluation of staff
➢ Responsible for the induction of the staff in my customer service department
➢ Responsible for the initiation and overseeing of disciplinary actions

Consumable Sales (Internal)

Reef Business Systems

From May 2011

➢ Sourcing stock
➢ Buying
➢ Sales of consumable items and stationery
➢ Invoicing using SAP system
➢ Client Liason
➢ Stock taking
➢ Creating of new accounts
➢ Creating of new part numbers
➢ Receipt of stock
➢ Ensuring that contract customers are well maintained

Service Controller

Reef Business Systems

June 2010 - May 2011

➢ Logging of service calls on the SAP system
➢ Allocation of calls to technicians
➢ Issuing out and ordering of spares
➢ Completion of calls on SAP system
➢ Invoicing
➢ Daily and monthly reports
➢ Client liason

Contracts Administrator

Reef Business Systems

December 2007 - June 2010

➢ Getting deals submitted and approved with respective finance houses
➢ Stock control
➢ Loading of contracts on the SAP system
➢ Calculations of settlements
➢ Monthly reports
➢ Training of new employees
➢ Client liason
➢ Debtors
➢ Logistics

Personal Assistant

Gala Packaging

February 2006 - November 2007

➢ Reception duties
➢ Invoicing on pastel
➢ Data capturing
➢ Taking orders
➢ Sales
➢ Planning the diary of the directors
➢ Making of travel arrangements for directors
➢ Wages on the VIP Payroll system
➢ Human Resource duties ( keeping of files for employees)
➢ Basic admin duties
➢ Cashing up of drivers

Invoicing Clerk

Sprint Packaging

November 2005 - February 2006

➢ Reception
➢ Invoicing
➢ Ordering
➢ Data capturing
➢ Taking orders
➢ Planning routes of drivers
➢ Customer care
➢ General admin duties

Receptionist and Doctors Assistant

Dr. A. Bodhania

November 2004 - November 2005

➢ Reception Duties
➢ Arranging appointments
➢ Data capturing
➢ Ordering of stock
➢ Liasing with medical aids and patients
➢ Basic admin duties

General admin duties

Data Capturer

March 2002 - January 2003

March 2002 - January 2003
➢ Capturing and updating policies
➢ Reconciling accounts
➢ General admin duties

Photodigital - Personal Assistant

Diarizing

April 2001 - November 2001

➢ Reception duties
➢ Diarizing
➢ Banking
➢ Invoicing
➢ Marketing
➢ Data capturing
➢ General admin duties

Cashier and Sales Assistant

Central News Agencies

April 2001 - November 2001

➢ Taking Cash
➢ Banking
➢ Stock taking

Qualifications & Certifications

Business Management

South African Institute of Management

Business Management

South African Institute of Management

Sun School of Computers

English

Woodlands Secondary School

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