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The Royal Bank of Scotland Group
From April 2013
04/2013 - Present
Gaining a full time position within the RBSG allowed me to plan and progress my personal development. My job role within the Anti Money Laundering Operations Unit was to investigate individual and business accounts for indications and trends of current/forthcoming money laundering activity. This job is highly subjective and at times challenging to determine the outcome of each investigation. Although the job is challenging daily use/experience of systems brought fast paced working to allow daily targets to be met and time spare to learn new systems and processes which in the long term would allow me to progress up in the business. I feel my potential and determination to succeed has outgrown my current position within the RBSG therefore new experiences and challenges are being sought after.
Travelodge Hotels, Edinburgh Airport
June 2012 - April 2013
at Travelodge Edinburgh Airport. My position there has given me great experience working as part of a team and lone working. On a daily basis I have had to deal with customers, interacting with each of them in different manners to suit the situation where possible. I have gained experience working on computer systems, telephony, end of day banking, end of day auditing, bar experience, stock control and other various tasks where necessary. This position has given me great experience in dealing with unusual situations, requests and needs of customers. This position has boosted my confidence in customer interaction.
January 2011 - September 2011
• Business Management
• Law &Legislation
September 2011 - June 2012
09/2011 - 06/2012
Once graduated from the NQ Business course at Stevenson College I gained a full time employment opportunity with the John Lewis Partnership, working for Waitrose. I gained a position as a team member for Food Service section where I have a varied and challenging role. In this job it is my duties to; Record refrigeration temperatures. Sign for Food Service deliveries. Organise and distribute delivery items. Record and maintain weekly cleaning procedures. Also to Analyse, process, record and publish daily reductions for my department, and to help out on the Food Service counters when my duties are complete or when there are substantial customer ques. During my time of employment within the partnership I have gained further training in other elements of the business including; Customer service desk, Cash handling, Stock ordering, Till checkouts, Stock replenishment, Alcohol licensing and Fire risk training.
Business Management - D.
The Royal Bank of Scotland Group
May 2010 - March 2011
Graduating from Forrester High School I gained a full time employment opportunity with RBS, where I worked within the Fraud Notifications; an inbound call department. This job was telephony based, dealing with high volumes of customer enquiries and complaints about fraudulent transactions they had on their accounts. An excellent telephone manner was needed for this role, not only being polite, calm and well spoken to ensure you gained the customers trust and full concentration. This job involved using several computer based programs concurrently to accurately record and process customer fraud. A large knowledge base was needed for this job to be able to efficiently deal with customer queries, ranging from Point of Sale to Bankers Draft fraud.
4 Intermediate 2 passes including English and Business Management at Grade B.
SQA Standard Grades & Intermediate
2 Intermediate 1 passes including Maths at Grade C and Art & Design at Grade B.
6 Standard Grade passes including English, French and Business Management at Grade 3.
Qualifications & Certifications
Stevenson College Edinburgh
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