Senqhi - Sales Consultant - Kimberley, NC, South Africa

Lerato Senqhi

Kimberley, NC, South Africa

Services

Sales Consultant

Work History

Second in charge - Customer Service Supervisor

DHL

August 2012 - June 2013

DUTIES: Coaching and Training of new agents
Handling escalations from other supervisors and managers
Monitoring attendance and service levels
Updating and analyzing daily reports
Follow up on customer calls
Assisting with priority accounts reports
Complaint and event handling - telephonically and e-mails
REASON FOR LEAVING: To further my studies
CONTACT PERSON: Sekao Magodiele
CONTACT NUMBER: (011) 921 3719 / 082 998 5486

Sales and Customer Enquiry Advisor

DHL

February 2010 - July 2012

DUTIES: Making quotes and Bookings
Tracking and Tracing of parcels
Resolving of customer complaints
Generating of Sales Leads
Selling of Insurance and Time Definite Deliveries
Handling of queries, telephonically and via e-mail
REASON FOR LEAVING: Promotion
CONTACT PERSON: Nteboheng Tsotetsi
CONTACT NUMBER: (011) 921 3600 / 071 883 8495

Sales Consultant

African Bank

September 2009 - January 2010

DUTIES: Selling Personal Loans
Loan refunds and payments
Completing of application forms
Attending to walk in customer enquiries
REASON FOR LEAVING: Better Opportunities
CONTACT PERSON: Kabelo Modikoane
CONTACT NUMBER: 083 270 1872

Membership Consultant

PROFMED

November 2008 - April 2009

DUTIES: Capturing of all new members
Updating of member's profiles, schemes & providers
Activating of practices
Responsible for returned mails and maternity cases
REASON FOR LEAVING: Contract terminated
CONTACT PERSON: Frikkie Van Zyl
CONTACT NUMBER: (012) 677 9205

Sales Agent

ABSA

July 2006 - September 2008

DUTIES: Selling of Funeral covers, Flexi Loan and
Credit cards
Handling of queries
Involved in the Lean Programme for Micro Loan
Updating of contact details
Approving and paying out of Micro Loan
REASON FOR LEAVING: Retrenched
CONTACT PERSON: Onnica Mokgethwa
CONTACT NUMBER: 072 782 6638

Qualifications & Certifications

Accounting Principles

Motswedi High School

Unisa

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