Senosi - Airport Ground Crew - Vosloorus, South Africa

Lerato Senosi

Vosloorus, South Africa


Airport Ground Crew


I have a customer service experience of more than 3years and love giving the best service

Work History

Call Centre Agent

Electronic toll collection

From November 2013

Duties: Handling incoming calls - assisting clients with their etoll
Account quiries
: Making outgoing assisting clients further and registering them
: Registering clients using the CRM system

Refernce: Sipho Sydney Mdlulo

call centre consultant


May 2010 - August 2011

Duties: Handling incoming calls - assisting clients with their decoder queries.
: Making outgoing when necessary to assisting clients with technical queries or making sure queries are resolved.
: Capturing clients data on the system.
: Assisting with account queries.
: Assisting also for 3 months with making sure the teams AHT, system exceptions were done
Was one of the top 10 agents for 3 months on 100 percent on QA and call handling time.

Reference: Miss Senrika Naidu

Call Centre Consultant

Dimension Data

From January 2007

Duties: Handling incoming calls - assisting clients with phone and sim queries.
: making outgoing calls when necessary - to assist clients further with queries or check if their queries are resolved.
: capturing data on the system.

Reference: Mr. Tshepo Molefe
Team Leader
082 094 8295

Qualifications & Certifications

Pretoria Technikon

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