Airport Ground Crew
I have a customer service experience of more than 3years and love giving the best service
Call Centre Agent
Electronic toll collection
From November 2013
Duties: Handling incoming calls - assisting clients with their etoll
: Making outgoing assisting clients further and registering them
: Registering clients using the CRM system
Refernce: Sipho Sydney Mdlulo
call centre consultant
May 2010 - August 2011
Duties: Handling incoming calls - assisting clients with their decoder queries.
: Making outgoing when necessary to assisting clients with technical queries or making sure queries are resolved.
: Capturing clients data on the system.
: Assisting with account queries.
: Assisting also for 3 months with making sure the teams AHT, system exceptions were done
Was one of the top 10 agents for 3 months on 100 percent on QA and call handling time.
Reference: Miss Senrika Naidu
Call Centre Consultant
From January 2007
Duties: Handling incoming calls - assisting clients with phone and sim queries.
: making outgoing calls when necessary - to assist clients further with queries or check if their queries are resolved.
: capturing data on the system.
Reference: Mr. Tshepo Molefe
082 094 8295
Qualifications & Certifications
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