Nseme Befame - Customer Service - Rue, Picardy, France

Leonid Nseme Befame

Rue, Picardy, France


Customer Service


My name is Leonid I have experience in sale and hospitality. I would like to work in the UK with a company which offer me a new challenge for improve my work experience and learn new skills. My achievements are my proud because I have completed my objectives quantitatif for increase the sales of my departments, and qualitatif for provide a good customer service and provide solutions. I'm ambitious, hard worker, I have a good team spirit, I'm still available open minded with positive attitude. I'm motivated ready to work with you to realize all goals.

Work History

French Speaking Interviewer (Telemarketing)

RSM International London (UK)

March 2014 - March 2014

My tasks:

Working on the phone, I present my company and objectives to various outlets.

I collect opinions through a survey format and then check and present these findings to my manager.

Skills: sales, negotiation, data input, format of data, good telephone manner

Cashier (Re-Hospitality) Emirates Stadium, Arsenal London (UK)

Take One Service

December 2013 - February 2014

My Tasks:

I operated the till and accurately counted the float.

I took payments & served customers (drinks & food)

I dealt politely with customers’ complaints and solved them

I kept the till & the back clean and maintained a good organisation of the stocks

Skills: customer service, handling food and drink, kitchen hand duties.


PREMIER BANQUETING Harrow/Colindale London (UK)

December 2013 - January 2014

My tasks:

Meet and greet of guests

Taking orders and offering information on food and drinks

Serving food, collection of plates and checking everything was to satisfaction

Helping with cleaning of cutlery and dishes

Skills: customer service, handling food and drink, kitchen hand duties.

General assistant in a sports center

FOOT FACTORY (five-a-side football) Talence (FRANCE)

October 2012 - April 2013

My tasks:

Managing tournaments and booking football fields for customers

Bar service- food and drink

Managing all facilities outside of customer hours

Strategy and market forecast- presenting findings to manager

Recruitment of new staff.

Customer service- complaints

Sales assistant (Team sports/ Discovery & Health)

DECATHLON Oxylane Mrignac (FRANCE)

October 2010 - September 2012

My tasks:

Through management of the junior shoes and sportswear department I increased sales by 6% in just 2 months.

Providing advice to B2C and B2B clients resulting in sales and helping customer acquisition.

Organising sales which promoted brands and also piloting new products.

Management of stock- updating prices, product information.

Managing a team of three trainees- replacing trainee management process with a new support system.

Customer complaints and negotiation.

Promoting products in fun and enthralling ways, offering demonstrations and creating interest.

Open and close of store.

Qualifications & Certifications

BTS Management des Unités Commerciales

Altea Formation


University of BORDEAUX IV Montesquieu

Accounting and Management

Lycée Pape Clément in Pessac

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