Pui - Security - Pulau Pinang, George Town, Penang, Malaysia

Leo Pui

Pulau Pinang, George Town, Penang, Malaysia

Summary

BRIEF SELF-INTRODUCTION
I am a determined and enthusiastic fully trained looking for opportunities to extend my experience in a variety of different sectors. I am confident in dealing with clients from a variety of different cultures and backgrounds. I am known for my excellent communication skills and high standards of professionalism in the workplace and enjoy training hard to maintain my reputation. I am open to any new challenges one may have to offer me.

ABILITIES
• The ability to react quickly and efficiently under pressure.
• The ability to work as member of a team, and also the confidence to act on my own initiative.
• Good powers of observation and the ability to recognise potentially dangerous situations
• Discretion and commitment to client confidentiality.
• The ability to remain calm under pressure.
• The ability to adapt and improvise in response to situations.
• Excellent interpersonal skills.
• The ability to research topics in great depth in order to gain a complete understanding.
• Effective decision-making and planning skills.
• Good written and verbal communication skills

Services

Security

Summary:

Your security measurement is our business.
We strongly adhere to the concept of "Extra Effort" above and beyond the norm to ensure that we never compromise our quality of service. Providing security services is more than our business. It is a critical trust, placed in our hands by our clients. Our primary mission is meeting the responsibility of that trust with dedication, professionalism and integrity.
Our primary mission is meeting the Responsibility of that trust with Dedication, Professionalism and Integrity.
Our goal is very simple: "We want to be the best in our industry here in the region." Not the biggest, but certainly the most prestigious.

Work History

Operation Executive

EAGLE EYE SECURITY

September 2012 - June 2013

Reporting Line: General Manager
Duties: My main duty is to provide backup supports and basic
training to the rank & file personnel, establishing
good-well and to provide our best performance to our
value clients in term of protection services in this part of the island (Penang).

Supervisor in order efficiently operate the Restaurant

Besides UP SELLING the Restaurant

through PR work with the local news media.

Although it was a small hotel with 58 rooms, a coffee- house with a seating capacity of 60 and a 90-seated
lounge, it was a place for me to practise my
knowledge and the service procedures where I
obtained from AHMA. In other words, this place was
my training ground to improve myself.

Supervisor

in order efficiently operate the Restaurant.
Besides UP SELLING the Restaurant through PR work with the local news media.

The first and only Thai food restaurant in Sibu with the seating capacity of 180. That was the first time I
involved in marketing planning and had learnt the business strategies that could only be gained from
working experience.

consistently assisting the banquet Dept. The biggest

RIHGA Royal Hotel

10 Duties: To ensured that the Restaurant is always in tip-top
condition at all times, menu planning and to discuss the monthly promotions with the Chef were also scope of my responsibilities. I was fully responsible for my
outlet's service standard and the revenue income, of course not to forget about the cost saving.
RIHGA Royal Hotel is Miri's first 5-star International
Hotel of 225 rooms and eight F & B outlets managed by RIHGA International Hotel Groups & Associates of
Osaka, Japan. As the pioneer staff, I have set-up the
Chinese Restaurant under the management's guidance and directions. I was later transferred to the coffeehouse after 16 months of services while
consistently assisting the banquet Dept. The biggest
achievement in banqueting was involved in running the Miss Tourism of South East Asia in year 1994.

Security Manager

Miri International Jazz Festival & Rainforest World Music Festival

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HOTEL AND FOOD & BEVERAGE INDUSTRIES

Operation Manager

PREVENTION

April 2002 - June 2012

No 40, Jalan Woodhouse. Tanjong Lobang. 98000
Miri. Sarawak

Position: Operation Manager
Reporting Line: Board of Director
Duties: My main duty is to establish good well and to provide
our best performance to our value client in terms of protection services for today's Security Industry.
Secondly, I am setting up the operation system for each section and reporting line while looking into the
quality on our present Security Personnel's welfare,
self-development and future prospects.
Also, I am fully in-charge and schedule for our
security dog's training program.
Visit us at www.nightwatchk9.com/mgk9/home.htm

Operation Manager

MGuardians Security K9 Services

April 2002 - May 2012

with following job responsibilities:

• Manage the Security for the entire Group and establish a comprehensive
Security Plan.
• Review, recommend and enforce security policies and procedures to ensure that company employees, assets and properties are well
protected.

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• Identify threats and recommends risk prevention measures.
• Prevent losses due to pilferage by determining and implementing
safeguards on a 24-hour a day coverage.
• Manage contracted Security Personnel and ensure that all cases of employee violations to company policies and procedures, property loss, and accidents are promptly reported to management.
• Provide training to contract Security Personnel in order for them to be
well informed and equipped to handle their assignments.
• Participate in administrative investigation involving violations on security
policies
• Oversees and manages the full spectrum of HR, Administration & Training functions Develops and implements HR Policies and procedures,
manpower planning, recruitment and selection
• Handling and advice Management on disciplinary issues, staff counseling and grievances, terminations and other employee related matters in compliances with Local labour laws.
• Manage day to day administration operations.
• Handling of foreign workers application, renewal of passport, work
permit.


Working Achievements
• Hard work and efforts being recognized by Miri City Council.
• Was engaged by Miri Marriott Resort & Spa for back-up security
measurement under code RED issue.
• Providing trained dog to Kuala Lumpur and Melaka under license security
companies EAGLE EYES Security & PENTAGON Protection Services.
• Providing 07 heads of trained dogs to Brunei Gurkha Reserved Unit.
• Engaged by Sarawak Tourism Board for both International Musical Events

Divisional Branch Manager

PENTAGON PROTECTION SERVICES SDN BHD

September 2000 - March 2002

Lot 545, 2nd floor, Pelita Commercial Centre. 98000
Miri. Sarawak
Position: Divisional Branch Manager
Reporting Line: Regional Director
Duties: Almost totally a different field of duties from hotel's
operation but basically, this is more onto Human
Resources Management, Disciplinary and Sales & Marketing capabilities.
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My main duty is to establish good well and to provide
our best performance to our value client in terms of protection services for today's Security Industry.
Secondly, I am setting up the operation system for each section and reporting line while looking into the
quality on our present Security Personnel's welfare,
self-development and future prospects.
My duties assignment not only limited to Miri but it
also extended to look after the operations in Kuching,
Sibu, Bintulu & Brunei currently.


Working Experience, Job Responsibilities and Achievements

Branch Manager (Sarawak)

PENTAGON Protection Services

September 2000 - December 2011

with following job responsibilities:

• Manage entire operations for Sarawak region and explore for process
improvements.
• Develop new business for Sarawak region and maintain relationship with existing customers.
• Plan and manage manpower and resources in accordance with customers'
requirements.
• Managing armed-guards, unarmed-guards, cash in-transit, security
logistics transportation and security escorts operations.
• Guide, develop, train and motivate subordinates to comply in accordance to company's policies.
• Managing subordinate's discipline, Security Dog Training, Vehicle
maintenance, housekeeping, office administration and subordinate's
welfare.
• Response or feedback to customer's complaints on timely manner.

Restaurants Manager

DRAGON CITY RESTAURANT GROUP

August 1999 - August 2000

DRAGON CITY RESTAURANT GROUP
Dragon City Seafood Restaurant & Grand City Seafood Restaurant
(Plaza Lippo & Plaza Mashill Podium. Block Suite
P101, Jalan Jend. Sudirman KAV.25 Jakarta 12920.
Hotel Danau Sunter {Sunlake Hotel} Ground Floor,
Jalan Danau Permai Raya Blok C1 Sunter, Jakarta
14350 Indonesia)
Position: Restaurants Manager
Reporting Line: Group Chairman / President Director
Duties: Being in-charge of two restaurant outlets in Jakarta.
My main assignment is to provide high standard of service training to the local staff beside creating & promoting F&B activities in the restaurant with sound
profit returns. My extra duties including making of outlet's flyer & poster design.

A well established since 1984, Singapore based Asia
chain restaurant serving Hong Kong & SzeChuan
Chinese cuisine.

Dragon City in Jakarta has the capacity 256, which,
mainly targeting business people and eupatrids while local consumers.

Chinese Restaurant & Banqueting Manager

RIVERVIEW HOTEL

July 1998 - July 1999

(Km1, Jalan Gadong. P.O.Box 1, Bandar Seri Begawan
BS8670. Negara Brunei Darussalam)
Position: Chinese Restaurant & Banqueting Manager
Reporting Line: Chairman / General Manager
Duties: My main assignment is to create & promoting F&B
activities in the Restaurant & Banqueting while to maintain and to upgrade both the restaurant's & banquet outlet's revenue. My extra duties including
making of outlet's flyer & poster design. As it is an independent outlet, I am fully responsible on the
staffs' recruitment and to implement the IBU system.
Beside, I am heavily involved in Banquet Catering Sales
& operation too.


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A 7th years old well established hotel with 126 rooms and 04 F&B outlets. Banqueting hall can always
accomplished to 1100 pax for the Chinese sit down.
The Chinese Restaurant it-self has the capacity of 220-seated arrangement in daily operation and can be
extended to 380 covers should private function event
required. Serving Hong Kong Dim Sum & Mixture of
Chinese cuisine.

Chinese Catering & Restaurant Manager (I.B.U.)

PROMENADE HOTEL

February 1998 - June 1998

(NO 4, Lorong Api-Api 3, Api-Api Centre. 88000,
Kota Kinabalau. Sabah.)

Position: Chinese Catering & Restaurant Manager (I.B.U.)
Reporting Line: Managing Director / F & B Director
Duties: My main duty is to upgrade the Restaurant's sales
revenue while planning promotions with the Chef. I
have the full back up support from the management by recruiting new staffing for IBU system
implementation to the restaurant. Also, I am to take
charged in handling any of the Chinese Catering Sales
& Banqueting operation.

One of the local national chain well-established hotel in K.K. Sabah. With 451 rooms and five F & B outlets since 1997. Dynasty Restaurant has two floors set up with the total of 180 seating. And six conference
rooms with 410 and one big ballroom of 450 seating
set-up in Theatre style.

Chinese Restaurant Manager/Catering Sales Manager

SHERATON LABUAN HOTEL

February 1996 - January 1998

Reporting line: General Manager
Duties: As an Independent Business Unit Manager, I am fully
responsible for the Chinese restaurant's operation,
recruiting manpower, Food & Beverage's promotion,
staff's training programme, cost control and profit & loss, in another word it mean "OWNERSHIP".

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Being one of the pre-opening team member of a 5
star International chain business hotel of 182 rooms with 2 Restaurants, 1 Fun Pub, 1 Lobby Lounge, 1 Pool
Bar & 4 Conference rooms in Labuan, I have learned to deal better and managing my business independently.


My career with ITT Sheraton chain has groomed me to
Catering Sales Manager after 10 months later. We
have cater events like Royal Navy & Malaysia Air
force's Mess Dinner, 1000 pax sit down dinner, Chain
De Rottesieur Theme Dinner, 1st open-air October
fest in Labuan, Outdoor events like Island BBQ,
Concert in the Park & Malaysian's Top Artiste Live
Concert at the International Offshore Financial Centre
successfully for the Prime Minster & to the local
organisation through out the years.

Chinese & Thai Restaurant Manager

HOLIDAY INN MIRI

November 1995 - February 1996

Reporting Line: General Manager
Duties: My main duties are to maintain and upgrade the
Restaurant's sales while planning outlets' monthly
promotions with the Chef. Also, I was involved in banqueting & catering sales.
One of the International chain hotels in Miri with 168
rooms and five F & B outlets established since 1993.
Loong Jin / Rhoong Fhar Restaurant have the seating
capacity of 160, serving world-renowned Cantonese
specialities and traditional Thai cuisine.
A total of 450 seated in 3 indoor ballrooms and a
maximum of 850-seated open-air concept pavilion is the most talk about private function's location in Miri.

Chinese Restaurant Manager /Coffee House Manager

RIHGA ROYAL HOTEL MIRI (BORNEO)

July 1993 - October 1995

(Lot 779, Jalan Temenggong Datuk Oyong Lawai,
P O Box 1145, 98008 Miri, Sarawak).
Position: Chinese Restaurant Manager /Coffee House Manager
Reporting Line: F & B Director

Chinese Restaurant Manager

TUNYUEN RESTAURANT

November 1991 - May 1993

Reporting Line: Managing Director
Duties: As the Chinese Restaurant Manager with the above establishment, I was main responsible for the entire
Restaurant's operation from staff recruiting to purchasing. I was involved in planning of the new
menu with the Chef and the food promotions throughout the year.

Tunyuen is one of the best Chinese Cuisine
Restaurants in Sibu town with a total seating capacity of 1,000 serving Cantonese specialities and others.

Sales & Restaurant Manager

WAJA FOOD CENTRE

May 1991 - August 1991

Reporting Line: Sole Proprietor
Duties: Recruiting staff, planning menu with the Chef and fully in charge of all the restaurant's promotions and
marketing surveys. Resetting the floor plan and providing training to the staff on customer service, and being responsible for giving instructions to my

Restaurant & Bar Manager

PLAZA HOTEL BINTULU

June 1990 - May 1991

Reporting Line: Food & Beverage Manager
Duties: Ensuring the smooth running of the 24-hour
operations of the Kemena Coffee House and Seaview
Lounge. Setting up the monthly promotions with the
Chef and the F & B Manager. Further to this, I assisted in supervising the Chinese Restaurant & Banquet in the absent of the Chinese Restaurant & Banquet
Manager.

This is the first 4-star deluxe hotel in Bintulu with 125
rooms and with 4 Food & Beverage outlets and I was
involved in the hotel's soft opening with the pioneer
team in June 1990.

F & B Supervisor

HOTEL PLAZA REGENCY

September 1989 - May 1990

Reporting Line: Hotel Manager
Duties: I was in charge of the F & B outlets. I was involved in costing and planning of the menu to minimize the F & B costs for the two outlets besides ensuring smooth
operations daily.

Recruiting staff, planning menu with the Chef and fully in charge of all the restaurant's promotions and
marketing surveys. Resetting the floor plan and providing training to the staff on customer service, and being responsible for giving instructions to my

Outlet Supervisor (Coffee House)

NOVOTEL ORCHID INN

August 1989 - July 1990

Reporting Line: Restaurant Manager
Duties: Joined as Assistant Supervisor and got promoted as
Full Supervisor in 04 months. Apart from the preparing duty roster for the Rank & File staffing, I
was also trained to provide training to the staff on customer service, and being responsible for giving
instructions to my Captains in order efficiently operate the Restaurant.

Restaurant Captain

VILLA BY THE GRAND RESTAURANT & TAVERN

December 1987 - July 1989

(131, 2nd floor, Grand Merdin Complex. Kampung
Nyabor Road. 96000 Sibu. Sarawak)

Position: Restaurant Captain
Reporting Line: Restaurant Manager
Duties: Working as an Restaurant Captain, I was also given an opportunity to oversee the daily operations and to
supervise staff movements, working attitudes and their punctuality while receiving directions and
guidance from the Restaurant Manager.

Villa Grand was the first Western Restaurant in Sibu
town with seating of 120 with a live band performance after dinner. I joined as a Bartender for two months and was transferred to a Waiter for six months before being promoted to the position of Restaurant Captain.
I was selected for a three weeks post training at
Holiday Inn, Kuching (F & B outlets).

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Projects

Security Assignments

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Qualifications & Certifications

High School at Catholic High

Primary School

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