El Daghl - Training Facilitator - Sydney, NSW, Australia

Lena El Daghl

Sydney, NSW, Australia


Training Facilitator

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


A creative thinker, who craves a challenge and is not afraid to work outside her comfort zone. She possess superb communication skills. Highly motivated and an ambitious individual able to bring energy , enthusiasm and humour to motivate team members to achieve to potential.
I value integrity and believe it is a key in life to rebuild, revive and restore others. A leader who works with her heart, head and hands.

Work History

Trainer & Assessor

Selmar Training of Institute& Education

From November 2011

Selmar Institute of Education is one of Australia's leading Registered Organizations delivering dynamic fully accredited courses. Offering high quality training on campus and in the workplace, for employers who recognize the value of up skilling and empowering their employees to meet evolving business needs.

• Evaluated training requirements for each employee, consulting with department managers, HR and external resources
• Responsible for assessing training needs and delivering training solutions that produced measurable results to over 120 employees in 40 different organizations.
• Work to establish mutual trust & cooperation between the training organization & all facility personnel.
• Training to clients on a constant basis in a classroom environment
• Managed the delivery of all current training based on company profile and approved evaluation strategy.
• Facilitating workshops and project meetings, based on company needs and compliance
• Demonstrating continuous professional development of VET knowledge and skills
• Carried out needs assessments
• Administered course projects and training programs
• Identifying the specific needs of clients and creating solutions for them
• Assisting management with the development of training needs analysis and materials to support marketing campaigns and promotions
• Developing and maintaining a database of contacts
• Replying to all clients enquires in a timely and accurate manner
• Facilitating educational curriculum Certificate 111 - Advanced Diploma

Key Achievements and Competencies
• Results orientated, responsible, resourceful, innovative, determined and creative.
• Ability to multi task, thrive on challenges, drive and the ability to work to deadlines with a high level of self-motivation, energy and enthusiasm.
• Excellent staff management, organizational, management, forecasting, administrative, research and presentation skills.
• Understand the needs of staff and translate those needs into...

Business Development Manager/ Trainer & Assessor

Future Academy

From August 2009

Future Academy is a Registered Training Organization delivering training and education in traineeship and short courses. Government funded Qualifications offering a wide range of training programs to assist participants in the workplace.

• Work with AAC'S to ensure efficient and timely return and lodgment of claims.
• Development of positive relationships with all industry sectors.
• Maintaining current knowledge in VET industry, training packages and Government Support Services.
• Generating new business, building relationships and communicating with a diverse group of stakeholders.
• Meeting monthly KPI'S through the enrolment program of traineeship funding.
• Having the ability to influence other's to achieve more results.
• Liaising with external clients and generating prospects and new business through a referral program.
• Experience in delivering face to face training through traineeship programs.
• Proven record of continuous professional development in VET training, knowledge and skills.
• Addressing and identifying individual development needs through training.
• Coordinate and supported Administration officer to ensure registration, monitoring and compliance of traineeships meet RTO requirements.
• Complying with Company policies & procedures including RTO & client requirements.
• The ability to work with others to achieve the desired goals.

Key Achievements and Competencies
• success in meeting monthly enrolments with a strong track record in solution selling.
• Established a network of clients through Client referral program.
• Strong decision making and problem solving skills.
• Setting and Reaching KPI's both collectively and individually.
• Track record of delivering results with deadlines.
• Assisted with the project management and the development of marketing flyers and strategies.
• Successfully built and generated a client base of over 300 traineeships.
• Successfully developed firm relationships with clients, where...

Business Development Manager

People Telecom LTD

July 2008 - May 2009

People Telecom is an Australian owned national telecommunications company based in North Sydney employing 400 people .Their customer base includes SME market, sole traders, corporate and residential clients. This organization is now currently owned by M2 Telecommunications.
• Cold calling to secure new clients on a daily basis and managing existing data base.
• Maintaining client relationships in corresponding to other departments within the organization.
• Consult and co-ordinate arranging marketing material and solutions to meet individual and client needs.
• Yearly, weekly and daily sales forecasting and the management of my key performance indicators.
• Initiated and implemented new product development working closely with the Marketing Director.
• Ability to identify opportunities and develop plans to strategically engage with clients.
• Achieving sales targets through cold calling, face to face appointments and ensuring you're ahead of the competition.
• Devising strategies and fostering corporate relationships to create & close sales opportunities.
Key Achievements
• No 2 sales person within the company.
• Secured the largest corporate account consisting of 109 PSTN lines (Public Switch Telephone Network) generating revenue of $168k per annum.
• Conversion rate of 67% for pipeline referrals.
• A commitment for continuous learning of new technologies to benefit customers and boost company competitiveness.
• Assisting in new product management development projects
• Consistently exceeded monthly targets by 129%
• Successfully developed the ability to maintain high value networks..
• Trained and mentored new sales representatives on product knowledge, new product development and selling strategies.
• Strong management skills with the ability to achieve win-win outcomes.
• Forecasting yearly, weekly and daily key performance indicators.
• Worked as part of a team of 20 sales people.

Training and Marketing Manager

La Luna Establishment Pty Ltd

February 2006 - June 2008

La Luna Lounge an established reception lounge based in the heart of Condell Park. It caters to corporate events, formals, weddings and business conferences. It has the capacity to seat 700 people.

• Assist director with training of new recruits.
• Liaising with food suppliers, beverages and linen suppliers for each function.
• Build and maintain client and supplier relationships.
• Managing every day duties including administration of all staff, rostering, banking and cash handling.
• Knowledge in MS word, Excel and PowerPoint.
• Attend events and networking functions.
• Liaising with external clients and generating prospects and new business through a referral program.
• Researching and reporting on external opportunities
• Ensuring timely delivery and managing budgets
• Developing pricing strategies
• Identify potential markets

Qualifications & Certifications

Canterbury High School

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