Day - Customer Service Professional - Roxby Downs, SA, Australia

Leila Day

Roxby Downs, SA, Australia


Customer Service Professional


I have worked in customer service since i was 15 years old. Most of my jobshave been in hospitality which included bar work, waitressing. I worked at an internet cafe for two years where i had to help customers with their use of the computers. I love talking to people, i have great communication skills. I always mike my customers and clients feel 100% comfortable and treat them with respect.

Work History

Spotless Services

From December 2010

My Duties with Spotless have varied over these past few years. I started out as a labourer in the laundry. This involved early mornings (5am starts) 12- 13hr shifts of highly physical work. Meeting deadlines was a must.
After 18 months, I moved up a level and began training new members of staff which then led on to becoming leading hand of all three laundries. Due to a high turnover of staff I was included in the recruiting and training scheme which led to us having over 10 members of staff stay for well over 6 months. The part I enjoyed the most about this position was being able to give the workers a voice and improve their work conditions.

Café de la Rue

March 2008 - November 2010

This was an Internet Café. I worked here during my time of study at Sunraysia Institue of TAFE. Duties included customer service, assisting customers in using the computers and navigation of the internet. Preparing café style meals, snacks and beverages. Cash handling and ordering stock.

customer service and cleaning/degreasing of driveways cleaning and waitressing

Caltex Road House

Balranald, NSW 2007-2008
At the end of 2006 I had completed year 12 at Balranald secondary school. It was time to save some money so I could afford to move to a bigger town to pay for and complete my studies in Graphic design. I worked two jobs at this time doing any work that each company could give me. Duties at Caltex included monitoring fuel and oil dips, cash handling, customer service and cleaning/degreasing of driveways cleaning and waitressing.

Bar attendant, Keno and TAB

Balranald District EX-Servicemens Memorial Club

November 2006 - January 2008

Nov 2006 - Jan 2008
The manager of this club has only recently resigned after a 15year stint in the manager position. In the time I worked there they were kind enough to let me work in all areas of the club. To do this the company paid for the completion of my RSA (Responsible Service of Alcohol) and RCG (Responsible Conduct of Gambling.) I worked as Bar attendant, Keno and TAB attendant, Waitress, Kitchen hand, and I assisted in the setting up of functions.

hygiene, food preparation, cash handling and customer service

Balranald Take Away

June 2004 - October 2006

June 2004 -Oct 2006
This was my very first job. I worked in this takeaway store during my high school years. It included rotation and replenishment of fridges and shelves, hygiene, food preparation, cash handling and customer service.

Qualifications & Certifications

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