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Executive Administrative Assistant
Executive assistant offering 10 years of administrative experience to top executives.
Consummate professional dedicated to making the lives of busy executives easier. Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; extensive travel arrangements; event planning and efficiently handle daily office tasks.
MS Office Suite, MapPoint, Lotus Notes, Saleforce, ACT. Adobe Creative Suite, Mac and Windows. Type 75 WPM.
From January 2012
Exec Office Manager
From January 2008
Executive Assistant/Office Manager
September 2008 - September 2008
Topco is a member owned cooperative. TopSource is the "Not for Resale" division of Topco, and works directly with the member companies in this area. Provide administrative and business support to senior level management; support daily office needs for TopSource team of 50 associates. Maintain senior staff calendars -- plan and schedule meetings, teleconferences, domestic and international travel. Negotiated terms and pricing agreements with resorts, vendors, caterers and other providers for service at special events or within the Quincy office, saving at least $15K annually. Develop RFP’s for hotels located near off site locations resulting in discounted rates saving over $5K annually. Analyzed current travel process; conducted an RFP resulting in potential savings of over 12K annually. Saved $70K while leading the office move project. Working closely with vendors on pricing and deadlines ensuring a smooth transaction for associates. Improved office efficiency by assessing current office and business process; making recommendations on improvements to create implementing color-coded filing system and introducing additional time-saving measures. Enhanced communication between corporate office, Topco Associates, Elk Grove IL, executive team, fostering a sense of teamwork and collaboration. Work closely with Accounting, IT, HR and Treasury. AP processing, new hire setup, scheduling interviews and vendor contract management.
January 2005 - January 2008
Start up Company (no longer in business) developed from All Seasons Vending
Assisted with development of processes, business plans and move to Bacon Whitney from All Seasons. Negotiated pricing and worked closely with vendors for a smooth transition.
Support to President and senior staff with daily tasks. Calendar, meetings, conference calls and correspondence. Contract management for company vendors and clients. Handled office inventory, and maintained equipment and technology. Manage and supervised third party call center/customer service department. Working closely to ensure the highest level of customer satisfaction. Monitor daily call stats and performance. Conducted weekly staff meetings with 20 service technicians to identify issues, opportunities and update with important information.
Account Services Representative
The Rockport Company
March 2004 - January 2005
Coordinated the efforts of all internal departments to ensure delivery of superior customer satisfaction to the accounts (i.e.: sales, production, credit, inventory, distributions, sales operations etc). Customer service inquiries for the Inbound/Outbound call center. Actively fostered partnerships with sales to maximize customer satisfaction. Contacted assigned account base on a regular basis for the purpose of generating incremental sales. Provided proactive order/account management for retail accounts.
Sales Administrative Assistant
Janney Montgomery Scott
December 2003 - March 2004
Support local Senior Vice President with daily administrative tasks and sales support for office.
Schedule meetings, daily office administration.
Manage marketing collateral for presentations and mailers.
January 1994 - January 2003
Team Leader for the Business Sales Group developing business-to-business sales, from high-level executives to small business owners. Reached company goal of $1,000,000 in sales for 7 years in a row. Developed programs that fit the needs of the customers and their employees, helping employee morale, company spending and advertising.
Qualified new customers and their needs. Resolved customer service issues to ensure the ongoing business of clients.
Qualifications & Certifications
Woonsocket High School
Marshfield High School
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