Phoswa - IT Technician - Johannesburg, GP, South Africa

Lehlohonolo Phoswa

Johannesburg, GP, South Africa

Summary

I am interested and open to new experience, willing to learn, sincerely want to develop myself and prepared to invest a lot of commitment in supporting your teams. I do not limit myself when it comes to work, I also respond to adhoc requests

• Seek further development opportunities and eager to learn
• Responsible and Dedicated Customers
• Self-Motivated, Perseverance and Flexibility
• Able to work as an individual or in a team
• Good interpersonal and Communication Skills (Listening)

Services

IT Technician

Summary:

Installing hardware and software systems
Maintaining or repairing equipment
Troubleshooting a variety of computer issues
Setting up computer security measures
Configuring computer networks
Offering technical support on-site or via phone or email

Work History

Freelancer - IT Consultant (volunteering)

Real Quality Market Research Company

From January 2013

Research-Field worker
Design questionnaires
Feasibility Study / survey
Data Collection
Data Processing and Reporting
Employee Research
Service Delivery Studies
New Product Promotion

ITs : Support End User / Server, Workstation - Hardware, Networking, Cabling (H/w)(O/S)(N/w):
Acting as a customer care respondent and technical information hub and filter all problems, faults and requests to the right personnel
Ensuring all clients’ complaints are responded to in a timely and professional manner
Configuring new computers, Deploying computes to new users, connecting end users to the domain
Assisting with the IT procurement, insurance, asset management and administration
Installation of all software/application packages including and not limiting third party vendor packages and hardware interfaces
Attending to (and fix) all computer related faults and ensure all clients PCs are constantly updated, patched and well protected against viruses, spyware/adware/malware and other potential data threatening programs
Assembles and disassembles of computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.
Responsible for the administration of computer maintenance and user support activities and act as a support link between the office and clients

IT / Network Audit:
Draft IT Reports to Management (Executive)
Network health / Audit
Constantly researching on the best and cost effective technology and applications

IT Consultant

Inkokheli Business Enterprise

August 2012 - December 2012

ITs : Support End User / Server, Workstation - Hardware, Networking, Cabling (H/w)(O/S)(N/w):
Acting as a customer care respondent and technical information hub and filter all problems, faults and requests to the right personnel
Ensuring all clients’ complaints are responded to in a timely and professional manner
Configuring new computers, Deploying computes to new users, connecting end users to the domain
Assisting with the IT procurement, insurance, asset management and administration
Installation of all software/application packages including and not limiting third party vendor packages and hardware interfaces
Attending to (and fix) all computer related faults and ensure all clients PCs are constantly updated, patched and well protected against viruses, spyware/adware/malware and other potential data threatening programs
Assembles and disassembles of computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.
Responsible for the administration of computer maintenance and user support activities and act as a support link between the office and clients

Network / IT Audit:
Draft IT Reports to Management (Executive)
Network health / Audit
Constantly researching on the best and cost effective technology and applications use for better fault tolerance and computer optimizations
Unauthorized access or changes to data
Nature of software and hardware use, IT Policies

IT Controller

MHSC

Up to December 2011

ITs: Support non ERP Application Software (Accounting, Health, Property etc.) (Business Skills)
ITc : Management of Facilities (hardware / networking inclined) (O/s)(N/w)(H/w)
ITs : Support End User / Server, Workstation - Hardware, Networking, Cabling (H/w)(O/S)(N/w)
ITc : Administration - Network or Server Operating System (O/S)(N/w)
IT - Document Management
IT - Security : Access Control
IT - Internet

Despatch Administrator

Mine Health & Safety Council

May 2005 - November 2007

Switchboard Relief:
Welcoming of visitors and directing them to the appropriate office
Answering the calls
Take messages and pass them via E-mail

Admin:
Receive incoming mail, record in register and distribute
Banking - receives cheques or cash, record it, and deposits of cheques or cash
Post outgoing mail
Record invoices
Order Stationary when required
General Office Filling / Archiving (Committee Administrators & Finance)
Database Management for (Committee Administrators & IT)

Committee Support:
Keep bookings for two boardrooms
Order refreshments and food, from caterers (for meetings) as per request
Delivery of Documents
Photocopying / Binding of meeting documents for Council and Committees
Preparing packs (CD’s and Books) for Exhibitions and Events (Conferences/Summit /Workshops) when required

Qualifications & Certifications

MCITP2008

National Computer College

PC Technicaian / Networking

National Computer College

Falcon Business Institute

Falcon Business Institute

English

Tshepo Themba Secondary School

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