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Darby - IT - Burnley, England, UK

Leanne Darby

Burnley, England, UK


I am a vibrate, happy person. Willing to muck in with any task given to me and working to the best of my abilities to make sure it is done correctly. Passionate about the charity work I do and a little bit of a geek :D



  • Part time


Over 14 years experience in IT, sales, customer service, marketing, PR, office work and telesales. I have worked in both end user and B2B environments providing solutions and advise within IT.

Work History


Burnley Carnival

From January 2012

Currently the marketing and sales director for this newly formed charity. Creating and executing events and handling all the charities marketing and sponsors.


Art Exchange Studios

From April 2010

Office and shop manager

Softpriced Hardware

From March 2001

Working as the shop and office manager, I had many duties which included, PR and advertising, face to face, B2B and telesales. Researching and stocking new products, stock control, buying, hardward and software repairs, customer service, IT advise, cleaning and brewing up!

TIME cover gold helpline/email support

TIME computers

From April 1999

Highest level technical support advisor taking inbound calls from customers with a full range of PC issues. Also created the email support system implemented at TIME.


Account and repair system

I also worked for Softpriced Hardware, whilst here I saw many opportunities to make the company run smoother and created both an accounts system and a repair booking system. This looked more professional, saved time and money and helped handle our larger business accounts.

TIME email support

Whilst working for TIME computers, I found the need to alleviate the incoming calls was quickly becoming a problem. So, using my free time I created the TIME email support system which was implemented within a week after I presented the idea to management. This support system took many calls off the queues bringing down waiting times, cutting down complaints and saving the company a lot of money.

Charity event work

I am currently working for a charity creating events our first is to be showcased in May this year. My role was to get this event started by finding celebrities to take part and/or judge, keep costs to a minimum by ensuring we received the best prices, source websites to advertise and sell tickets via, update our online media on a regular basis, find participants, source relevant people to use and supply equipment and to generate quotes for items. All of this has been done with a minimal cost to the charity.

Qualifications & Certifications


Burnley College

art and design

Nelson and Colne college

Habergham high school

Gawthorpe High School

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