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Salvation Army Whilst
From February 2013
not a Salvationist, my role currently is primarily dealing with the many challenging and varied needs of the homeless and vulnerable. This includes catering, cash handling, and cleaning. Perhaps what remains key though is the ability to empathise and provide emotional and practical support to those who have a great need for it. This can be through regular contact, chatting over their issues, ensuring they are listened to and are always welcomed warmly in to the facility.
Customer Service Officer
May 2006 - September 2006
Initial City Link My responsibilities here involved dealing with customer complaints, whilst liaising with senior management and other members of the workforce, to ensure these were dealt effectively, efficiently and professionally.
September 2002 - December 2005
CIM International Duties here comprised of organising conferences and accommodation for large groups of delegates. In addition, I would be expected to visit the hotels, inspect the venues as well as negotiating rates for the clients, who would generally stem from national companies and major universities. This was a position of trust with cash and banking obligations.
July 2002 - September 2002
Hotel Daily reports, banking, dealing courteously and diplomatically with guests in person, by telephone and email. Maintaining excellent levels of hospitality and customer care.
October 1999 - June 2002
The Old Abbey Helping patients recuperate after operations. Organising activities throughout their convalescence.
Qualifications & Certifications
Sussex Downs College
Travel & Tourism
Eastbourne College of Arts GNVQ
English, English literature, English
Hampden Park Secondary School
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