Pappin - Front Desk Executive - Edmonton, AB, Canada

Leah Pappin

Edmonton, AB, Canada


Front Desk Executive


Managed front desk of busy motel for 13 years. Checking in/out customers. Providing information as requested. Taking and modifying reservations by phone. Operating switchboard. Daily and monthly reconciliation of revenues.Payment collection. Invoicing. Bill payments

Work History


Red Rest Motel

November 1999 - November 2012

Duties *Manager of Front Desk, checking in /out customers
*Taking and modifying reservations
*Operate and maintain switchboard & computer
*Assisted customers and large groups with specific requests
*Responsible for completing Debit & Credit transactions
*Invoicing, Bill payments, Bank deposits
*Daily & Monthly reconciliation of revenues
*Manage all new credit applications & accounts, direct billing and
Payment collections
*Responsible for all relevant product delivery & stock management
*Monitor & oversee maintenance issues & liaise with 3rd party contractors as required
*Hired & trained all new staff- both Front Desk and Housekeeping
*Kept the front office, rooms and grounds clean and appealing

Qualifications & Certifications

Alberta Vocational College

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