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Callaghan - Animal Lover - UK

Layla Callaghan



Animal Lover


I have a great pastion for animals . My dad used to own a pet shop in which I would work for him . As I got older I've worked in kennels and volated work on some accation .

Work History

Full Time Parent


Cherry Cherry

April 2007 - May 2007

Duties included: stock replenishment and rotation, advising customers on prices and availability, cash handling, operating a till, cashing up, responsible for the opening and closing of the store, general cleaning, unloading deliveries.

Trainee Manager

February 2006 - March 2007

Duties as above also including: training new members of staff, ordering stock from external suppliers, promoting any special offers, helped to improves the stores image.

Call Centre Agent

One Tel

Duties included: deal directly with customers either by telephone, electronically or face to face, respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle inquiries and complaints, process forms, applications and requests, direct requests and unresolved issues to the designated resource, keep records of customer interactions, record details of inquiries, comments and complaints, record details of actions taken, manage administration, communicate and coordinate with internal departments, follow up on customer interactions.

Call Centre Agent

Duties as above

Bar Person

The White Horse Public House

Duties included: serving drinks and snacks to customers, clearing and cleaning tables, cash handling, operating a till, providing an excellent customer service, stock replenishment, ensuring the bar area was clean and tidy at all times.

Bar Person

Duties included: working within a busy bar/night club, serving drinks, taking cash payments, till operation, general cleaning of the bar, collecting glasses and washing tables.

Qualifications & Certifications


Penwortham Girls High School

English and Maths

Newman College

Customer Service Training

City & Guilds

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