Paradza - Content Developer - Johannesburg, GP, South Africa

Laxson Paradza

Johannesburg, GP, South Africa

Summary

I am a proactive team player with a positive attitude and willing to do whatever is needed, in a sometimes fast changing environment, to achieve project goals and requirements with strong project and time management skills.

I can work independently with minimum supervision. I possess a strong technical aptitude. Ability to communicate effectively across all levels of the organisation. Excellent interpersonal, written, oral and presentation skills.

Services

Content Developer

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Summary:

Development of Simulations for Systems Training

Work History

PS Consultant/Content Developer

Assima South Africa

From November 2012

MTN Project, Current
• Design and Implement Template design
• Develop training material for FI, SCM, Treasury and HR using Atlantic Link ( E-learning tool) in line with the standard document
• Prepare Process Flow diagram from Oracle for FI, SCM and HR making sure all the navigations are properly done on the lessons
• Making sure all the grammatical errors, spelling mistakes are properly eliminated (QA Check)
• Update edits on training material
• Conduct reviews with both KPMG and MTN, and applying all changes after the reviews
• Updating team deliverable status on Tracker daily
• Manage and update project Tracker
• Assessment questions design
• Improve and provide training services to all clients when required. Evaluate the assessments and report the results to course participants.
• Implement any customized content changes within the training environment
• Manage all issues logged on the Support Ticket system and provide additional trouble shooting/testing support if needed
• Customize the Assima products on request as well as design/develop required content for training etc

City of Johannesburg Project
• User Support on the Procurement to Pay process (SAP MM)
• Develop training material on STT (System Training E-Learning Tool)
• Conduct classroom training and schedule attendees in line with roles
• Test system functionality and data availability prior to training
• Develop user guides and training presentations
• Evaluate and assess users after training
• Conducts User readiness through assessments and evaluations
• Offer online and offline support on the training tool STT (System Training Tool)
• Direct interaction with end Users
• Conduct classroom training and ensure learning objectives are achieved.
• Transfer knowledge of the end to end supply chain from Procurement to Payment

E- Learning Content Developer

BBTE Incorporated

September 2011 - October 2012

Support Users on System related issues
• Resolve incidents logged by users
• Develop training material in line with Business processes
• Train users on SAP modules (CRM, ISU and HR )
• Track user performance on System
• Access user competence through assessments and evaluations
• Manage class attendance on training database

Systems Administrator

VVM Attorneys

April 2009 - August 2011

(Micro works Voyager)

• Provide technical assistance to computer system users.
• Answer questions or resolve computer problems for staff in person, via telephone or from remote location
• Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
• Voyagernetz database (monitoring all users, creating new users, assigning user rights and passwords on the system, Importing and exporting data to and fro the systems, report generation from the system)
• Keep inventory of all computer hardware and software
• Communicate with (ISP) of any internet and email problems
• User training of all new software and hardware
• Setting up Infrastructure, Installing new software
• Daily Database backup
• Creating, Setting up e-mail for user on the company domain
• Troubleshooting the local area networking
• Monitor and collect data on system performance
• Analyse, detect, identify and correct technical problems

IT Trainer

Telconnet Computer School

January 2009 - August 2009

Developed computer based training on (ITS) supported software
• Managed projects including timelines, development of costs
• Development of content, audio and video recording, writing user interface
• Developed assessments and creating web animation
• Designed curriculum and delivers training for college staff on various subjects including using college supported software and tools
• Evaluated emerging training technology and tools

IT Officer

Environmental Management Agency

January 2001 - October 2008

Provided computer support services both software and hardware for an organisation's employees
• Maintain customer service for all support queries and adhere to all services management principles
• Attend to queries from clients and help them resolve any hardware or software problems
• Support users in the use of computer equipment by providing necessary training and advice
• Plan, develop and Implement back-up and recovery procedures
• Troubleshooting routine problems and maintenance of servers
• Maintaining other computer peripheral devices such as printers and solving printing problems if they arise
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and software system installation for various computer applications and programs
• Provided supervision to Data Processing staff and implementing control measures on any data, which is inputted to the database

Help Desk Operator

Computon Computer Systems

January 1998 - December 2000

Logging and tracking of all calls on the call log system
• Maintain a log of any software or hardware problems detected
• Provided first level support and assistance to all end users
• Assigned problems to the relevant personnel for rectification according to the nature of the problem
• Made follow ups on all problems reported making sure they are solved immediately
• Received e-mails and distributes them to the relevant personnel
• Provided typing and printing of documents for the IT section
• Assisted users to analyse and solve their problems

Projects

Medscheme

Support Users on System related issues
Resolve incidents logged by users
Develop training material in line with Business processes
Develop simulations on SAP modules using Ancile uPerform (CRM, ISU and HR )
Track user performance on System
Access user competence through assessments and evaluations
Manage class attendance on training database

University of Johannesburg

User Support on the Procurement to Pay process (SAP MM)
Develop Simulations on STT, SPP (System Training E-Learning Tool)
Test system functionality and data availability prior to training
Develop user guides and training presentations
Evaluate and assess users after training
Conducts User readiness through assessments and evaluations
Offer online and offline support on the training tool STT (System Training Tool)
Direct interaction with end Users
Conduct classroom training and ensure learning objectives are achieved.
Transfer knowledge of the end to end supply chain from Procurement to Payment

WesBank SPIF Simulations

Develop system training material (using STT Tool for Simulations)
Record system process steps
Edit the recorded steps i.e. Inserting new screens, deleting unwanted screens
Obtain document feedback and make updates as needed
Attend design reviews and demos
Meet with the SME or other primary stakeholder on a regular basis
Hold regular meetings with the training specialist and SMEs to:
Give status updates
Address concerns
Meet project deadlines
Design storyboards for the training material
Designed and developed training instructions for the following Systems:

a. SMAC ( System for Managing Arrear Accounts)

b. SPIF (System for Processing Instalment Finance)
- SPIF Acquisition
- SPIF Core

MTN Next Project

Design and Implement Template design
Develop training material for FI, SCM, Treasury and HR using Atlantic Link ( E-learning tool) in line with the standard document
Prepare Process Flow diagram from Oracle for FI,SCM and HR making sure all the navigations are properly done on the lessons
Making sure all the grammatical errors, spelling mistakes are properly eliminated (QA Check)
Update edits on training material
Conduct reviews with both KPMG and MTN, and applying all changes after the reviews
Updating team deliverable status on Tracker daily
Manage and update project Tracker
Assessment questions design
Improve and provide training services to all clients when required. Evaluate the assessments and report the results to course participants.
Implement any customized content changes within the training environment
Manage all issues logged on the Support Ticket system and provide additional trouble shooting/testing support if needed
Customize the Assima products on request as well as design/develop required content for training etc

Qualifications & Certifications

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