Pilipchuk - Operations Manager - Comox, BC, Canada

Lawrence Pilipchuk

Comox, BC, Canada


Operations Manager


Operations Manager of my own auto transport business for more than five years. Actively involved in all aspects of the business including hiring, training, collections, customer service, and dispatching.

Work History

Sole Proprietor

Abundantia Carrier Enterprises

(opened doors as independent auto
transport business)
• Researched and developed an insurance package best suited for auto transportation resulting in best
insurance in the auto transport sector of the trucking industry
• Created business procedure manual for National Safety Code and Business Plan for lenders

• Successfully applied and received prorate for service areas
• Designed and instituted monthly document formats for recording fuel, maintenance, border crossing mileage and trip record

• Responsible for purchasing; Insured all fleet adhered to maintenance schedule and oversaw repair shops with company carriers

• Hired and trained sales person specific to the auto transport industry; Recruited and trained new drivers in car hauling and
Class 1 driving; Screened and hired owner operators
• Established awards program and other incentives for all team members; Ensured positive moral flourished amongst the team

• Performed duties as driver supervisor, daily log sheet auditor, maintenance supervisor, customer liaison, and operations man- ager; Researched and resolved all customer claims, driver mishaps and collisions, and other incidents
• Developed customer service around the model "Honesty, Integrity and Accountability"; Maintained extraordinary level of cus- tomer service and rapport
• Influenced positive changes within the auto transport industry

Owner-Operator/Lease Operator

Abundantia Carrier Enterprises

• Lease Operator with other auto transport companies

• Established own maintenance program for truck and trailer and secured credit accounts

• Hired and trained record/bookkeeping staff

• Maintained damage free deliveries and customer service rapports; excelled in customer service -
consistently requested by customers
• Daily Log Sheets completed, received excellence awards

Company Auto Carrier Driver

Allied Systems (Canada) Company

Responsible for driving 9/10-car stinger steer auto carrier including safely loading and unloading
carrier. Also drove extended length pulling a pup
• Pre- and -post trip inspection of carrier. Completion of daily log sheets; successfully passing all audits

• Achieved awards consistently for safety and damage-free deliveries

• Utilized as driver trainer, training new hires in the intricacies of car hauling

• Excelled at customer service building solid rapport with customers

• Performed all duties independently and as an active team member


Building a reputation

Working to promote customer service, I have built a indisputable reputation within the auto transport industry for on-time, damage free deliveries and doing business with honesty, integrity and accountability. Known by the moniker "Flipper" in the industry, I have maintained the reputation throughout North America for more than two decades.

Qualifications & Certifications

Social Work

Grant MacEwan University

Archbishop O'Leary High School

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