Davids - Hardware And Software Support - Centurion, GP, South Africa

Lawrence Davids

Centurion, GP, South Africa

Services

Hardware And Software Support

Summary:

My experience consists of Computer Repair and upgrading, networking, internet, email and software installation.

Work History

ITService Desk Supervisor

Shoprite/Checkers

From August 2008

I am currently employed at Shoprite/Checkers Head Office, as Servicedesk Supervisor in the Information Technology department, on the Service Desk.
Log Incidents using the Service Management system.
Follow up on open Incidents with a view to resolving them.
Manage all Incidents assigned to support groups and 3rd party service providers.
Assist users to follow laid down processes.
Monitor several in-house monitoring and reporting systems.
Ensure that all incidents are "Resolved" within agreed Service Levels.
Provide feedback on "Incidents" and "Problems"

Technical Support E mail centre

MWEB Client Services

October 2005 - August 2008

Responsibility: Technical Support via E-mail

Customer Service Agent & Technical e-mail support

MWeb

March 2003 - October 2005

Position: Call Centre (2nd level support)
Responsibility: Technical Support

PC Technician

AuthentiCom Systems

March 2002 - March 2003

Responsibilities: PC Support

Production Mechanic

Bevcan Cape Town

November 1989 - December 2000

Reason for leaving: Retrenched

Qualifications & Certifications

CCNA

Telkom Center For Learning

BMT College

A+, N+

Dynamix

VB6, WebDesign, CCNA

College of Cape Town

Communication and Network

Telkom Centre for Learning

Design

Athlone Technical College

English

Kensington Senior Secondary

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Lawrence Davids provides the following services:


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