Davids - Hardware And Software Support - Centurion, GP, South Africa

Lawrence Davids

Centurion, GP, South Africa


Hardware And Software Support


My experience consists of Computer Repair and upgrading, networking, internet, email and software installation.

Work History

ITService Desk Supervisor


From August 2008

I am currently employed at Shoprite/Checkers Head Office, as Servicedesk Supervisor in the Information Technology department, on the Service Desk.
Log Incidents using the Service Management system.
Follow up on open Incidents with a view to resolving them.
Manage all Incidents assigned to support groups and 3rd party service providers.
Assist users to follow laid down processes.
Monitor several in-house monitoring and reporting systems.
Ensure that all incidents are "Resolved" within agreed Service Levels.
Provide feedback on "Incidents" and "Problems"

Technical Support E mail centre

MWEB Client Services

October 2005 - August 2008

Responsibility: Technical Support via E-mail

Customer Service Agent & Technical e-mail support


March 2003 - October 2005

Position: Call Centre (2nd level support)
Responsibility: Technical Support

PC Technician

AuthentiCom Systems

March 2002 - March 2003

Responsibilities: PC Support

Production Mechanic

Bevcan Cape Town

November 1989 - December 2000

Reason for leaving: Retrenched

Qualifications & Certifications


Telkom Center For Learning

BMT College

A+, N+


VB6, WebDesign, CCNA

College of Cape Town

Communication and Network

Telkom Centre for Learning


Athlone Technical College


Kensington Senior Secondary

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