Walker - Air Cabin Crew - Cape Town, WC, South Africa

Laverne Walker

Cape Town, WC, South Africa

Services

Air Cabin Crew

Summary:

9 years in the travel industry. I'm a serious team player driven by results with good interpersonal skills and customer relations. I'm familiar with the industry terminology and practices and thus believe that joining the Travel Industry I'll be able to be administratively strong with a flair for detail.

Work History

Flight Attendant

JHB, SA

July 2011 - August 2011

Industry: Aviation
* Safety and security officer on board aircraft
* Customer liaison with passengers, Customer services
* Handling and dealing with unruly passengers
* Delivering excellent service on board and ensuring that passengers are comfortable
* Communication linked between flight deck and cabin crew
* Handling duty free sales on board
* Interaction between various cultural diversities

SAA Airways

January 2010 - July 2010

Experience

Flight Attendant

World-Cup

Industry: Aviation
* Safety and security officer on board aircraft
* Customer liaison with passengers, Customer services
* Handling and dealing with unruly passengers
* Delivering excellent service on board and ensuring that passengers are comfortable
* Communication linked between flight deck and cabin crew
* Handling duty free sales on board
* Interaction between various cultural diversities

Store Manager/ Administrator

JHB, SA

January 2008 - December 2008

Industry: Retail
* Client liaison officer, Customer service
* Handling all administrative duties
* Typing, Spreadsheets
* Filing, faxing, Stock keeping
* Sales, invoicing
* Purchasing
* Basic bookkeeping
* Handling of Petty Cash
* Retail & marketing
* Answering of all telephone calls, taking concise messages
* Dealing with customers directly

Sales Consultant

Crous Distributions JHB, SA

June 2008 - June 2008

Industry: Sales
* Working part time in the evenings while working at Wilfred & son.
* Customer sales therapist.
* Selling and demonstrating the product directly with customers.
* Advertising the product, using your own imitative.
* Working on Targets.

Computer Literacy
* Pastel
* MS Word
* Microsoft office
* Excel
* Syspro
* Galileo
* Internet & emailing
* Windows 95

Events Co-ordinator

Dominic's Paradise

From April 2005

Been involved for 5 years organising of functions and events for Dominic's Paradise and taking responsibility for the logistical and project management of various events for the preplanning, coordination and management, and wrap-up of allocated events.

This includes:
* Keeping the events calendar up to date.
* Liaising and negotiating with external conference organisers and any other third party suppliers.
* Sending out invitations and co-ordinating RSVP's.
* Sourcing of décor, equipment, programme material, stationery, promotional items etc.
* Ensuring that the venue is set up appropriately.
* Collect and analyse data associated with the project undertaken, and report back on the project outcomes.
* Compiling and managing budgets (i.e. making sure that all events are undertaken within the budget provided).
* Advertising and media coverage.
* Sourcing entertainment.

JHB, SA

October 2004 - October 2007

Administration/Reception Industry: Government of Education
* Working part time on my off days while working at South African Airways for three years
* Duties included Typing, and all administration duties
* Receptionist

Flight Attendant

SAA Airways

February 1999 - October 2007

Industry: Aviation
* Safety and security officer on board aircraft
* Customer liaison with passengers, Customer services
* Handling and dealing with unruly passengers
* Delivering excellent service on board and ensuring that passengers are comfortable
* Communication linked between flight deck and cabin crew
* Handling duty free sales on board
* Interaction between various cultural diversities

Accounts Clerk/Administrator

Life Underwriters Association

September 1996 - December 1998

Industry: Insurance
* Client liaison officer, Customer services
* Data capturing of new application policies
* Assistant to manager
* Loading of debit orders on bank magtapes, EFT
* Dealing with customers directly
* Handling of all different types of queries regarding insurance policies
* Recons
* Debtors & creditors
* Refunds, invoicing, statements, credit notes, banking
* Answering of telephone, setting up of meetings, including agendas & minutes.
* Handling all admin duties, quoting of insurance policies,

Debtors & Creditors Clerk

JHB, SA

April 1994 - August 1996

Industry: Bank
* Client liaison officer
* Writing out cheques, issuing of cheques,
* Recons, debtors & creditors
* Tax renew applications
* Budgets and journals, ledger drafts
* Filing & faxing, Credit controller duties, doing ITC checks
* Collections of arrear accounts
* Approving of new applications
* Refunds, invoicing, credit notes, statements
* Monthly targets, EFT payments

Yellow Pages

January 1993 - March 1994

JHB, SA
Experience

Client Services/Call centre Industry: Telephone directory svc
* Handling and operating all telephone calls
* Rendering telephone directory info to customers
* Data capturer

Qualifications & Certifications

Fred Norman Senior Secondary

Intec College

Accounting

Highveld Technical College

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