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Campbell - Account Manager - Irving, TX, USA

Lavera Campbell

Irving, TX, USA


Account Manager

Work History

Airport Concessions Operation Management and Training

Corliss Stone-Littles, LLC

March 2013 - October 2013

Administrative support (contract)

Default Servicing Customer Resolution Advocate

Wingspan Portfolio Advisors (Bank of America)

January 2012 - March 2013

Review accounts, research documents/system notes and use independent decision making skills to determine the best course of action to correct account issues including delinquency and workout solutions as an alternative to foreclosure, including loan modification and/or short sales.

Team Leader/Manager

Paradies Shops - DFW Airport

January 2010 - July 2011

Retail store manager. Conducted on-the-job training for associates, cash reconciliation.

Systems Administrator

Greyhound Lines, Inc. (Logistics)

August 2008 - May 2009

Communicate with customers and vendors. Create reports, develop processes and procedures, assist sales department, helpdesk training. Manage access to Salesforce application. Resolve Accounts Receivable issues. Ensure national and international customers are properly billed. Created surveys for use with customers and employees. J.D. Edwards implementation team.

Sales Associate


From May 2007

Building personal client base, sales and merchandising

Problem Manager/Analyst

Savvis Communications

September 2003 - November 2007

Produced management level reports. Ensure compliance to Service Level Agreement. Managed Time and Labor Reporting, Utilization, Training, Asset Management (equipment tracking, tagging, life cycle management) and P-card management for American Airlines account. Diagnosed problems and provided Root Cause Analysis to vendor. Scheduled meeting rooms for conferences and training. Backup to Change Manager for Move-Add-Change requests.

Service Relations Manager


January 1997 - July 2002

Single point of contact for account support. Pursued revenue opportunities, compiled and reported stats. Addressed out-of-scope issues, existing contracts and/or SLA. Responsible for long-term problem resolution. Regional IQMS (ISO9001) trainer. Facilitated new Hire orientation. Project management team for esolutions helpdesk. Wrote policies & procedures, managed knowledge base for Sprint helpdesk implementation in Atlanta..
*Account Rep - Troy, MI
Responsibilities: Liaison between service management and operations for seven national accounts. Problem escalation point for helpdesk analysts. Responsible for communicating changes to policies and procedures for customer support. Mentored new analysts. Developed new training materials. Updated and published Knowledgebase articles.

Business Analyst

Kelly Services

October 1994 - January 1997

Lansing, MI
Responsibilities: Hardware, software support and connectivity issues. Primary support for General Motors
Kelly Services, Bloomfield Hills, MI 10/94-1/97
Administrative Support, software/hardware installations, graphics production, auditing, purchasing, personnel placement and bookkeeping in the automotive industry. Admin at Mott Community College, Temple Beth El, Canton Methodist Church and Mt Olive Baptist Church.

Administrative Assistant

Mideastern Michigan Library Cooperative

July 1993 - July 1994

Installed fax machines, phone lines and PC hardware/software, troubleshot for 45 member libraries covering 4 counties. Produced monthly newsletter, press releases and bookkeeping.

Service Support Specialist

IBM Corporation

April 1987 - May 1992

Coordinated Field Customer Engineer education & training. Managed learning systems and education library. Employee time reporting, departmental EEO Coordinator. Received 8 Excellence Awards.

Qualifications & Certifications

Project Management

Art Institute of Dallas

University of Michigan

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