Dynamic and competitive service professional with well honed skills in managing various business processes across various prestigious organizations.
Currently working as Subject matter expert in RFX support team which works under American express.
Subject matter expert
From July 2013
in RFX support team which works under American express account.
❖ Sourcing the suppliers under different categories like FIPS, Technology, MAPS and Customer servicing.
❖ Dealing with different suppliers engaging them in to the projects and creating a work space where in they will be able to submit the responses on an Online platform.
❖ Expertise in Ariba platform and also educating them as how they have to use the tool in terms of RFX and Auctions.
❖ Assisting the Category manager in Post RFX analysis and generate reports in selecting the vendor for that particular project.
❖ Had received lot of appreciations in terms of quality, analysis of selecting the suppliers in various categories.
❖ Providing accurate results and helping the cat man in increasing the percentage of savings.
❖ Had experience in Contract management activities and helped the team in achieving the TAT at the time of spike period.
❖ Implemented the trainings for Category managers & Suppliers and made them well verse in Ariba
❖ Submitted many Ideas which are approved by the client to run the process more efficiently with 100% quality.
❖ Worked closely with Operational Risk Management L3 team to remove the backlogs and assissting in clearing the match found suppliers.
❖ Provided trainings to the New joiners in the team and thus helping them to complete the mandatory trainings in Client (Amex) process.
❖ Participated in several Employee engagement activities and thus creating a healthy & friendly atmosphere in the work place.
E-Sourcing and Material Analyst (PROCESS DEVELOPER)
October 2009 - July 2013
❖ Led the efforts in ensuring smooth functioning of a E-Sourcing Support and Technical Support for Emptoris
E-Sourcing Support for Emptoris
❖ Deftly created forward and reverse auction events based on customer's requirements
❖ Credited for establishing a helpdesk for Emptoris. This increased customer satisfaction and reduced escalations by ensuring customer requests are being auctioned in a timely manner.
❖ Assisted the technical teams in testing new updates and bug fixing.
❖ Implemented various cost saving measures including expanding the supplier base to cost effective suppliers across the globe
❖ Single point of contact for all vendors and vendor related activities
❖ Support supplier registration process and assisting them during the auction event.
❖ Validate vendor quotes and details helping them float RFI, RFP and RFQ's.
❖ Managed the budget to ensure spend is in line with projections. Achieved cost saving on budget by expanding the vendor base
❖ Performing Spend Analysis and Budget Analysis; Report savings obtained based on cost involved vs. budget allocated for the purchase.
Direct Purchasing for US based Automotive Client
❖ Deftly managed the entire gamut of sourcing activities including source to pay and procure to pay activities
❖ Responsible for building a competitive vendor base by identifying and empanelling reliable and cost effective vendors
❖ Acquire suppliers from across the world; advice sourcing departments for the cost savings.
❖ Develop the vendor list for clients' basis requirement; handle order delivery and delivery failures apart from activating and deactivating order address.
❖ Have a good working knowledge on EDS for the Procurement Process and capable of providing on-demand sourcing support to sourcing departments; ensure that all RFQ's are sent on time.
❖ Exposed to direct purchasing with a US based automotive client.
❖ Handle source to pay and procure to pay activities along with tactical and strategic purchasing activities.
Senior Customer Service Executive
FIRST SOURCE SOLUTIONS
July 2007 - August 2008
❖ Deftly managed inbound calls for a call center operation
❖ Adept at dealing with irate customers and handling escalations
❖ Responsible for training new hires on inbound process to ensure process excellence
❖ Assigned the responsibility of quality assurance for my team
❖ Received awards and accolades for consistently outperforming the defined targets
❖ Implemented various product awareness programs to enhance the knowledge level of team members
❖ Regularly interacted with clients and senior management to keep abreast with new updates on the process. Cascaded the information to relevant team members
❖ Actively sought feedback from internal and external customers to ensure service standards are met
❖ Credited for initiating LEAN ideas to achieve process excellence.
Qualifications & Certifications
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