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Bradley - Call Center Inbound - Rancho Cucamonga, CA, USA

Laurie Bradley

Rancho Cucamonga, CA, USA

Services

Call Center Inbound

Summary:

Excellent customer service
Proficient in Excel, Word and Powerpoint
Strong communication skils and Internet research abilities.

Work History

FOSTER PARENT

Cared for displaced infants while waiting for unification with parents.
Taught children motor skills as well as potty training.

Administrative Assistant

DANA'S DAYCARE SERVICES

Greeted customers and scheduled appointments for daycare services and meetings.
Answered calls, faxed, copied and emailed reminders of weekly payments.

Collections Representative

EARTHLINK, INC

Exceeded daily collection expectations by 50%.
Increased customers through company Internet based promotional services.
Provided excellent customer service by properly handling customer inquiries.
Increased revenue through adding new accounts and renewing existing accounts.

Collections Representative

G.C. SERVICES

Maintained accounts receivable customer files.
Coordinated data entry department information to update customer service files.
Worked charge-off accounts, skipped traced using Accurate, Merlin and Super Pages
using inbound and outbound phone systems.

Collection Representative

BANK OF AMERICA

Collections responsible for high volume customer contact regarding past due invoices, verification of payment status of relationship maintenance. Demonstrated service standards and core values in all work related interactions. Used common reasoning skills to assist customers accurately and promptly. Worked to meet and exceed all department and customer service expectations. Identified opportunities to offer/refer appropriate products and services to our customers. Additional responsibilities included research of any and all open issue disputes. Recognized with CELA Award based on performance going above and beyond contribution to the company. Also received Employee of the Month for dedication and being a team player.

Qualifications & Certifications

Criminal Justice

Chaffee College Rancho Cucamomga, Ca

Pasadena High school Pasadena, Ca

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