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Call Center Inbound
Excellent customer service
Proficient in Excel, Word and Powerpoint
Strong communication skils and Internet research abilities.
Cared for displaced infants while waiting for unification with parents.
Taught children motor skills as well as potty training.
DANA'S DAYCARE SERVICES
Greeted customers and scheduled appointments for daycare services and meetings.
Answered calls, faxed, copied and emailed reminders of weekly payments.
Exceeded daily collection expectations by 50%.
Increased customers through company Internet based promotional services.
Provided excellent customer service by properly handling customer inquiries.
Increased revenue through adding new accounts and renewing existing accounts.
Maintained accounts receivable customer files.
Coordinated data entry department information to update customer service files.
Worked charge-off accounts, skipped traced using Accurate, Merlin and Super Pages
using inbound and outbound phone systems.
BANK OF AMERICA
Collections responsible for high volume customer contact regarding past due invoices, verification of payment status of relationship maintenance. Demonstrated service standards and core values in all work related interactions. Used common reasoning skills to assist customers accurately and promptly. Worked to meet and exceed all department and customer service expectations. Identified opportunities to offer/refer appropriate products and services to our customers. Additional responsibilities included research of any and all open issue disputes. Recognized with CELA Award based on performance going above and beyond contribution to the company. Also received Employee of the Month for dedication and being a team player.
Qualifications & Certifications
Chaffee College Rancho Cucamomga, Ca
Pasadena High school Pasadena, Ca
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