Mellah - Customer Service - Lyon, RA, France

Laurent Mellah

Lyon, RA, France


Customer Service


I am an entrepreneur and I really enjoy innovation, high technologies, customer service management and creative solutions that help to improve services and performances within the industry fields.

Customer oriented service manager, high technology involved. I am president of the AFSM French Chapter (Association For Service Management), and president of the CFSMI (Confederation For Service Management International).

Part of several networks to help people to link and to exchange experiences (Open Networker). I am open to network with people willing to help each others and to develop their knowledge, their business and their experience by sharing information, meeting on events, and trying to help when possible.

Specialties:High Technologies (machine vision, process automation, artificial intelligence, 3D modelling, support service software).
International Background, Marketing and Business Development, Services Improvement, Process and Engineering Industries.
Field Service Management, Maintenance, Customer Service, Service Outsourcing.
Functional Economy, Sustainable Economy.

Work History

Co-founder & CEO


January 2011 - January 2011

Customer Service Management Consulting and Training.

CEPHEUS Group, is a company specialised in Strategic & Customer Service Management. CEPHEUS Group assists large and medium size businesses to differentiate their service offerings and add more value for their customers through field services, support centres, professional services and sales organisations.

CEPHEUS Group develops and tests innovative service management tools and methodologies in conjunction with a world-wide network of customers; assisting them to innovate and identify successful business strategies and best practices through facilitated experience sharing.

CEPHEUS Group's approach is collaborative and driven by transfer of knowledge, methodologies and tools.

What if your Customer Service was performing excellence and achieving high profitability ?

Co-founder & CEO


February 2004 - May 2011

Customer support and field service provider network all over Europe and North Africa.

SAV NETWORK is a company specialised in Outsourced Customer Service Management. SAV NETWORK assists medium and small size businesses to develop their capability to support their customers abroad. They can build their own local and outsourced field service provider network in order to add more value for their customers through field services and support centres.

You need some local field service and customer support providers (installation, commissioning, maintenance, repairs...), anywhere in Europe and North Africa ? Contact SAV NETWORK and get closer from your existing and coming customers.

Co-Founder & Business Development Manager


January 2001 - December 2003

3D Modelling software, digitalization and reverse engineering.

REALITY 3D specializes in digitalization tools and 3D modeling solutions, including reverse engineering and surface reconstruction services, and 3D control.

Branch Manager


January 1999 - December 2000

Artificial Intelligence Softwares and Development Tools.

Neusciences provides solutions for corporate decision support and product sales planning, forecasting and analysis. Started in 1990 as a specialist provider of advanced analytic, forecasting and modelling solutions, it has more recently merged the established Software Answers business and products into its operations.

Neusciences now focuses on providing best-practice products and solutions targeted mainly at the FMCG, pharmaceutical and manufacturing sectors.

Managing Director


January 1992 - December 1998

High Technology Electronics for Process Automation Industries.

TRADE CONCEPT imports and distributes some high technology equipments and solutions to process automation industries.

High technology solutions include high frequency electronics and opto-electronics, machine vision lighting, PC104 boards and embedded computers, can and fieldbus boards, neural networks softwares and development tools...

Qualifications & Certifications

Marketing & Business Administration

IAE Lyon

Lycée Etienne Mimard

DTA Affaires Européennes

Université Jean Monnet Saint-Etienne

BTS Technico-Commercial

Lycée La Martinière Terreaux

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