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Sinclair - Customer Service - UK

Lauren Sinclair



Customer Service

Work History

Sales Executive

Evans Halshaw Chevrolet

From October 2012

➢ New and used car sales
➢ Meeting and greeting customers in the showroom
➢ Giving them excellent customer service
➢ After sales customer service
➢ Taking customer through a sale process to make sure that every customer is treated fairly.

Sales Advisor

Ashbrooke Insulation

September 2011 - September 2012

Outbound Calls explaining the Government funding that is available for loft and cavity wall insulation.
➢ Arranging diaries and booking appointment.

Sales Advisor

Spark Response

August 2010 - September 2011

➢ Outbound calls, giving potential customers information on tariffs that are on offer, both for Eon and Scottish Power.
➢ Explaining the benefits they will have if they change Utility supplier.
➢ Processing and confirming sales.
➢ Encouraging non direct debit customers to change their payment method and the advantage this will bring them, e.g. building up a credit for the winter period etc.

Customer service Advisor

Shop Direct

May 2009 - April 2010

➢ Professionally managing a wide range of customer queries to a high standard, whilst maintaining customer relationships.
➢ Crediting and debiting accounts, authorizing charges and refunds.
➢ Maintaining business results ensuring both personal and team targets are met.
➢ Constant achievement of all key performance indicators.
➢ Dealing with inbound calls from customers to assist with orders, payments, billing enquiries and arranging deliveries/returning of goods.
➢ Exceeding expected targets by 10% on a monthly basis by providing customers with extended warranties, add on sales and x sales.
➢ Always achieving key performance indicators required and adhere to best practices.

Bar staff

Sunderland Catholic Club

August 2008 - February 2009

Serving customers.

Sales assistant

Iceland Foods Ltd

October 2007 - August 2008

➢ Dealing with customer queries and helping them to find the products they require.
➢ Cashing and arranging deliveries.
➢ Stock taking and handling.


Aims and Goals

I have worked within the customer service and sales industry from leaving school. I studied Travle and Tourism at Sixth form college and this has always been my goal to start a career in the tourism industry.

Qualifications & Certifications

Travel & Tourism

Bede College, City of Sunderland College

English C

Castle View Comprehensive School

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