Claim you profile
Evans Halshaw Chevrolet
From October 2012
➢ New and used car sales
➢ Meeting and greeting customers in the showroom
➢ Giving them excellent customer service
➢ After sales customer service
➢ Taking customer through a sale process to make sure that every customer is treated fairly.
September 2011 - September 2012
Outbound Calls explaining the Government funding that is available for loft and cavity wall insulation.
➢ Arranging diaries and booking appointment.
August 2010 - September 2011
➢ Outbound calls, giving potential customers information on tariffs that are on offer, both for Eon and Scottish Power.
➢ Explaining the benefits they will have if they change Utility supplier.
➢ Processing and confirming sales.
➢ Encouraging non direct debit customers to change their payment method and the advantage this will bring them, e.g. building up a credit for the winter period etc.
Customer service Advisor
May 2009 - April 2010
➢ Professionally managing a wide range of customer queries to a high standard, whilst maintaining customer relationships.
➢ Crediting and debiting accounts, authorizing charges and refunds.
➢ Maintaining business results ensuring both personal and team targets are met.
➢ Constant achievement of all key performance indicators.
➢ Dealing with inbound calls from customers to assist with orders, payments, billing enquiries and arranging deliveries/returning of goods.
➢ Exceeding expected targets by 10% on a monthly basis by providing customers with extended warranties, add on sales and x sales.
➢ Always achieving key performance indicators required and adhere to best practices.
Sunderland Catholic Club
August 2008 - February 2009
Iceland Foods Ltd
October 2007 - August 2008
➢ Dealing with customer queries and helping them to find the products they require.
➢ Cashing and arranging deliveries.
➢ Stock taking and handling.
Aims and Goals
I have worked within the customer service and sales industry from leaving school. I studied Travle and Tourism at Sixth form college and this has always been my goal to start a career in the tourism industry.
Qualifications & Certifications
Travel & Tourism
Bede College, City of Sunderland College
Castle View Comprehensive School
Is this your profile?
If this is your profile, then you can claim it now and log into your account.
We will need to verify your account and email address before you can log in. To claim your profile now, please use the 'Claim Profile' button below.
Skillpages has been acquired by Bark.com!
Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.Find out more