Koina - Customer Service Professional - Brisbane QLD, Australia

Lauren Koina

Brisbane QLD, Australia


Customer Service Professional


• Extensive customer contact in troubleshooting, and resolving problems relating to service disputes.

• Excellent communicator; proficient at sizing up situations and developing new ideas or alternative courses of action.
• Developed interpersonal skills, having dealt with a diversity of professionals, clients and staff members.

• Gave advice to clients on the right type of makeup, fragrance and skin care to apply.

Work History

Projects Coordinator/ Administration Assistant


July 2011 - September 2012

• Received and welcomed clients in a friendly, courteous and professional manner.
• Provided quality customer service; responded to inquiries in person or over the phone, offered assistance and ensured timely resolution of any raised issues.
• Scheduled and coordinated appointments or meetings; took minutes during meetings.
• Created job packs and raised purchase orders for field staff. (using Navision Software)
• Requested workbooks for the telecommunications projects.
• Managed the company’s fleet of vehicles.
• Compiled monthly reports and completed projects from the field.
• Requested permits for commencement of projects.
• Ensured that general administrative and office managerial tasks including filing, telephone answering, data entry, record keeping, printing, binding, are carried out efficiently and effectively.
• Responsible for the day to day running of the office.

Beauty Advisor


October 2008 - February 2011

• Managed operations and treated the business as my own.
• Compiled data and calculated monthly sales reports.
• Organised and ran promotions, beauty & make-up events to promote sales.
• Arranged and displayed merchandising to best showcase products.
• Provided quality customer service and responded to client enquiries.
• Maintained inventory records and collected stock data.
• Gave advice to clients on the right type of makeup, fragrance and skin care to apply.

Qualifications & Certifications

Advanced Diploma Business Management

SouthBank Institute of Tech

Clairvaux Mackillop College

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