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Ghiteanu - Technical Consultant - London, UK

Laura Ghiteanu

London, UK


Technical Consultant


- MAC OS, iOS, Wireless multimedia technical support

Work History

Family Room Specialist

Apple Retail Italia

November 2013 - January 2014

Apple Retail is the part of Apple consisting of a chain of stores selling Apple products and also including a Genius Bar for technical support and repairs.

• Software and hardware support for mobile devices
• Personal training for Apple customers
• Meeting customer satisfaction targets

CPU Senior technical advisor

Teleperformance Italia

March 2008 - November 2013

Teleperformance is a telecommunication company, which in this case was the vendor site
mediator for AppleCare.

• Tier 2 senior technical support for Apple Customers in Italy and Switzerland - MAC
OS, Apple TV, Airport Base Stations, wireless multimedia second-level support
• iOS technical support to Apple customers in the UK, Ireland, Italy and Switzerland
• Direct contact with Site support engineering on a daily basis to identify and evaluate
potential system bugs and issues
• Coaching, mentoring for new agents
• Meeting customer satisfaction targets and other key performance indicators.

Interpreter/ translator

Romanian Government

September 2006 - December 2007

Our team was sent by the European Commission within the Ministry of Economy and
Finance to develop a EU-financed Twinning Project between Italy and Romania.

• Interpretation from/ into English and Italian within all meetings, conferences,
workshops, seminars and reunions between the Romanian and Italian teams of experts, as well as experts from other EU member states
• Daily translation of documents from/ into English and Italian
• Administrative work: organising meetings, events, expert planning and other
documents necessary for the project.

Interpreter/ translator and manager

LBA Translations

September 2004 - December 2013

LBA Translations is a translation agency I created in 2004 and managed online for the last 6
years as it is based in Bucharest, Romania.

• Daily translation and interpretation from/ into English and Italian
• Administrative work: dealing with clients, collaborators, other translators, organising
payments and invoices, meetings and conferences, drafting and concluding
contracts, ensuring that every project and work is ready and sent in due time.

Administrative Assistant

Antal International Moscow - Russia

July 2004 - September 2004

Antal International is a recruitment agency based in Moscow, Russia.

• Organising events, updating the company database, arranging meetings with clients.

Sales Consultant

Marriott Grand Hotel

November 2002 - October 2003

Marriott is an American hospitality company that manages and franchises a broad portfolio of hotels.

• Telemarketing - selling hotel membership cards over the phone
• Arranging meetings with potential clients
• Organising invitations for various events.

Qualifications & Certifications

Foreign Languages and Literatures

University of Bucharest

Business Management and Communication

National School of Political and Administrative Studies

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