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- MAC OS, iOS, Wireless multimedia technical support
Family Room Specialist
Apple Retail Italia
November 2013 - January 2014
Apple Retail is the part of Apple consisting of a chain of stores selling Apple products and also including a Genius Bar for technical support and repairs.
• Software and hardware support for mobile devices
• Personal training for Apple customers
• Meeting customer satisfaction targets
CPU Senior technical advisor
March 2008 - November 2013
Teleperformance is a telecommunication company, which in this case was the vendor site
mediator for AppleCare.
• Tier 2 senior technical support for Apple Customers in Italy and Switzerland - MAC
OS, Apple TV, Airport Base Stations, wireless multimedia second-level support
• iOS technical support to Apple customers in the UK, Ireland, Italy and Switzerland
• Direct contact with Site support engineering on a daily basis to identify and evaluate
potential system bugs and issues
• Coaching, mentoring for new agents
• Meeting customer satisfaction targets and other key performance indicators.
September 2006 - December 2007
Our team was sent by the European Commission within the Ministry of Economy and
Finance to develop a EU-financed Twinning Project between Italy and Romania.
• Interpretation from/ into English and Italian within all meetings, conferences,
workshops, seminars and reunions between the Romanian and Italian teams of experts, as well as experts from other EU member states
• Daily translation of documents from/ into English and Italian
• Administrative work: organising meetings, events, expert planning and other
documents necessary for the project.
Interpreter/ translator and manager
September 2004 - December 2013
LBA Translations is a translation agency I created in 2004 and managed online for the last 6
years as it is based in Bucharest, Romania.
• Daily translation and interpretation from/ into English and Italian
• Administrative work: dealing with clients, collaborators, other translators, organising
payments and invoices, meetings and conferences, drafting and concluding
contracts, ensuring that every project and work is ready and sent in due time.
Antal International Moscow - Russia
July 2004 - September 2004
Antal International is a recruitment agency based in Moscow, Russia.
• Organising events, updating the company database, arranging meetings with clients.
Marriott Grand Hotel
November 2002 - October 2003
Marriott is an American hospitality company that manages and franchises a broad portfolio of hotels.
• Telemarketing - selling hotel membership cards over the phone
• Arranging meetings with potential clients
• Organising invitations for various events.
Qualifications & Certifications
Foreign Languages and Literatures
University of Bucharest
Business Management and Communication
National School of Political and Administrative Studies
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