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Woodrow - Retail Manager - UK

Laura Woodrow



Retail Manager

Work History

Trainee Assistant manager (soft)

Dunelm Mill

From November 2013

• Responsible for day to day running of soft furnishing department.
• Managing sales team.
• Delegating tasks to team leaders.
• Providing excellant customer service.
• Handling queries and complaints.
• Encouraging, supporting and training sales team.
• Supervising merchandising of department.
• Supervising promotion changes.
• Communicating information from head office to sales team.

Store manager

Paul Simon

January 2009 - November 2013

Turnover 2010 - 2011 £423,661.00
Turnover 2011 - 2012 £691,112.00
Turnover 2012 - 2013 +19% year to date.

• Responsible for the day to day running of the store.
• Accountable for store performance against targets.
• Managing the sales team.
• Delegating tasks through the assistant manager to the rank and file staff.
• Setting sales targets for sales consultants.
• Providing outstanding customer service.
• Handling customer queries and complaints where necessary.
• Encouraging and supporting the sales team.
• Training new members of staff on products and company policies.
• Giving additional help and training, if needed, in areas of weakness.
• Disciplining members of staff when appropriate.
• Managing stock control and stock takes.
• Supervising the merchandising of the store.
• Liaising with suppliers and manufacturers.
• Ensuring accurate store takings records are kept.
• Organising and implementing promotion changes.
• Carrying out staff appraisals.
• Responsible for health and safety within the store.
• Responsible for banking of store takings.
• Regular store review meetings with area manager.
Paul Simon home furnishing superstores,
Dunstable - Store manager.
Store size: 952 M2
September 2006 - December 2008.

• Roles and responsibilities as above.

Assistant manager

Paul Simon

December 2005 - September 2006

Assisting and supporting the store manager.
• Covering the store manager's responsibilities during their absence.
• Acting as bridge between the store manager and the general staff.
• Making sure all displays are fully stocked and tidied.
• Making sure shop floor is clean, neat and tidy.
• Serving and advising customers on curtains, tracks, blinds and accessories.
• Helping with staff training.
• Visiting customers with complaints or issues.

Sales / Supervisor

Paul Simon

June 2004 - December 2005

Advising and serving customers on curtains, curtain tracks and blinds.
• Estimating for the made to measure.
• Cash handling and cashing up.
• Opening and closing store.
• Keeping store point of sale up to date.
• Liaising with on customer orders.

Furzedown hotel, Assistant hotel manager

Taking bookings for the hotel and restaurant

November 1999 - June 2004

Assisting the manager with day to day running of the hotel.
• Taking bookings for the hotel and restaurant.
• Dealing and helping with residents needs.
• Dealing with customer complaints.
• Allocating rooms to guests.
• Serving behind hotel bar and in the restaurant.
• Cash handling.
• Stock taking and ordering.
• Liaising with suppliers and breweries.

Qualifications & Certifications

Great Yarmouth college of further education


Great Yarmouth High School

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