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Receptionist and administrator
Red Tattoo and Piercing
From November 2012
I am responsible for all front desk management tasks including answering calls, managing a complex booking system, processing customer paperwork and general cash management. I am also responsible for processing stock orders and file management which has given me extensive IT experience, particularly using Microsoft Office products.
July 2012 - March 2013
I was responsible for managing both the shop floor and sales team. My day-to-day tasks included opening and closing the store, visual merchandising of the shop floor, housekeeping tasks and cash management. As a small independent business, it was essential to provide specialized and highly personal customer service, something in which I excelled.
April 2010 - March 2012
I had to ensure the maintenance of the business was to a high standard and that other members of the team were allocated tasks. I was one of three keyholders and was also responsible for managing cash.
March 2009 - April 2010
I was responsible for ladies wear. This involved both analysing figures based on previous sales and also what stock may sell well at the flagship store. I was involved in visual aspects of the business and personal shopping, which furthered my skills in communicating and gave me a passion for customer facing roles.
February 2008 - March 2009
As my first experience of working for a high-end luxury brand, I learned the importance of communicating properly with customers in order to identify their needs. I also worked towards set targets and supported my fellow colleagues in driving sales.
Qualifications & Certifications
English, English Literature, Maths
Boston Spa School
Psychology and English Literature
Leeds City College
Leeds Trinity University
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