able to accurately count, balance and distribute large quantities of cash. Excellent customer service skills and problem resolution.Effective in sales of bank products and services. Professional in my performance in order to enhance and deepen business/ client relations. Proficient in the credit/debit system, very familiar with basic bank transaction system and terminology.
Merchants and Medical
From March 2007
Handle a high influx of in-bound calls pertaining to the reconciliation and collection of delinquent
Preventing impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns, consistently achieving a 70% recovery rate of billing cycle.
Operating in full compliance with FDCPA regulations and Federal Trade Commission guidelines
Successfully meeting set goals and expectations, both personal and company
Maintained good relationship with clients, debtors, other sources and attorney's
Evaluated the present situation and status every case and suggest proper action to be taken
Extract pertinent information from debtors to levitate collections through verbal telecommunication
August 2001 - March 2007
Created strategies to develop and expand sales of services to existing customer which resulted in a
[2 5]% increase in annual revenue
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Handled various accounting transactions.
Sold cashier's checks, traveler's checks and money orders.
Executed wire transfers, stop payments and account transfers.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Advised clients on mortgage, educational and personal loans.
Maintained friendly and professional customer interactions.
Deepened customer/bank relationship through suggestive sale of products offered by the bank.
Qualifications & Certifications
communications/ social work
mott community college, flint mi
Mott Community College
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