Sanjeev Rao - Consultant - Training & Counselling - Bangalore, Karnataka, India

Latha Sanjeev Rao

Bangalore, Karnataka, India


Consultant - Training & Counselling


Skilled Expertise in:

* Training Need Analysis * Training & Development – Design, Development & Delivery * Content Development
* Job R&D, Data Mining & Gathering Market Intelligence/Market Research * Competency Mapping
* Counselling for Students & Employees * Sourcing Top talent * Leveraging social networking tools
* Effective influencing skills & robust interviewing skills * Established strengths in utilising Boolean search, internet search, LinkedIn, as well as other relevant social media tools to proactively identify top performers or resource hunting.

Training Specialties: Conducted the below trainings for internal teams in my earlier organisations.

* Soft Skills & Life Skills Training * Attitudinal & Behaviour Skills Training * Personality Development Training
* Retail Sales Skills * Telesales/Telemarketing Training * Customer Service Skills * Interview Handling Skills
* E-Mail Etiquette Training * Telephone Etiquette Training * Recruitment Skills – Sourcing Candidate to Closure
* Stress Management Skills * Time Management Skills * Problem Solving and Decision Making Skills
* Motivational Skills * Last Mile Training Interventions for Institutions * Social Networking Skills * Induction Programs

Work History

Business Consultant

Start Up Company

August 2010 - December 2010


≈ Assist management to diagnose problems, develop factual information, recommend optimum solutions, and aid in implementation activities.
≈ Consulting offer related the client's situation, capabilities and overall business attitudes to practical, action-oriented, solutions based on experience and obtained market or management input.
≈ Business model design and development
≈ Financial forecasting and start up work
≈ Go-to-market strategy and marketing plan development
≈ Advisory board recruiting and / or participation

Manager (Training, Counselling & Placement for Pan India)

Manipal Education Services

December 2010 - February 2013


 Manage the student placement vertical of Manipal Global Education which consists of 4 Universities of Manipal in India. Identifying and fostering employment opportunities; securing funding for employment activities and programs; and administering and monitoring student employment programs.
 Responsible for achieving job placement targets and effective delivery of employability training, counselling & employment services to students of Sikkim Manipal University(DE), Manipal Media & Entertainment & B.Sc. Animation, Manipal HealthCare and Vocational trained students of India Skills and other departments from Manipal University.
 Building & bringing industry intelligence to the academia. Ensuring department wise industry collaborations.
 Bringing in real time projects & research activities for students and faculties.
 Conducting Job Placement activities or drives across 310 towns consistent with Employment Services across 725+ Learning Centres covering 4 lac students on roll courses across 10 disciplines through 40 different programmes.
 Maintaining and reporting statistics relating to the provision of Employment Services to the concerned HOD’s.
 Developing & updating the placement portal. Identifying and creating value added services to the students.
 Analyse the placement report and create an effective paraphraser of industry' need for talents and Institutes syllabus execution.
 Maintain strong contracts and liaise with businesses and industries concerning current and upcoming employment opportunities
 Monitoring of student from Inception that is from registration till offer accepted by creating a separate employment platform for these students.
 Bringing in student enhancement features like assessment, counseling, Training and so on.
 Responsible for Central Support Operations to generate revenue through different product and services across India from identified Network & HRD centres.
 Create systems and processes to make products a


Team Lease Services

October 2007 - August 2010

≈ Wholly responsible to have successfully launched & managed India's Job hotline centre based at Bangalore. 60 seat call centre, operating 8am to 8pm, 6 days a week with 11 multi linguistic speciality.
≈ Call Centre team involved agents, team leaders, quality manager and assistant managers.
≈ Operational responsibilities - Capacity Plan, Floor Plan, Call based capacity, Technology integration, Applications/software, Database management tools, Escalation & SLA platforms & Metrics, overall costing - P&L.
≈ Achieving SLA metrics & sales targets on issued FYP as per budgets assigned.
≈ Assessing the candidate feedback, evaluating areas of improvements with regular scientific analysis for evolving newer growth patterns of the brand.
≈ Maintaining excellent professional relations with franchisee partners to generate revenues & avenues for additional business.
≈ Handling candidate centric operations & ensuring candidate satisfaction by regular analysis and up gradation of delivery & service quality norms, also by conducting various surprise visits to franchisee centres to ensure smooth function.
≈ Monitoring, controlling and evaluating the activity of the team on regular basis and also achieving cross sell / employability products.
≈ Effective resource utilization, regular feedback & documentation on performance & quality of the team.
≈ Ensure 100% error free Updation of all communication on our database platforms.
≈ Ensuring compliance with TL norms with regards to all statutory and regulatory norms within in-house as well as franchisee partner centres.
≈ Various reports generated on call quality and call trends through our call monitoring software.
≈ Training new franchisee partners on products, process, documentation and implementations.
≈ Implement new process and strategies with objective of reducing query or escalation calls and increase productivity.
≈ Handled the outbound sales team to promote sales of products like assessments, resume...

Assistant Sales Manager-Card Sales


February 2007 - September 2007

in charge of the Branch and sales.
≈ Managing a team of 30 involving Probationary officers, Team leaders and Field executives.
≈ Monitoring team targets & performance against it. Training, Monitoring and accompany the team on closures. Tracking of cold calls, appointments and closures.
≈ Maintaining & analyzing daily sales reports. Developing Business for the Branch.
≈ Primarily also handling 2 divisions, one being the Retails Sales Team and the other being Revenue Sales Team
≈ Ensuring compliance to audit like maintaining leave records, updating JO and JD's, monthly targets and incentive structures, Health and Safety in premises, in adherence to RBI guidelines updating the team on Indian Bankers Association Policies, Code of Conduct and adherence to Banking Code and Standards Board on India and ultimately ensuring DND process is strictly followed.
≈ Assigned as Fire Marshall(DCC) for the 'Business Continuity Plan' for the premises
≈ Monitoring vendor bills and payments and other operational jobs like checking on security guards, house keeping and so on in the branch and ensuring lower cost per account are maintained.
≈ Interaction with the other departments for all kinds of MIS, Data, Approvals, Account Reopenables and Fraud Samplings for the Sales Team.
≈ Working in hand with the marketing support and bringing in new bases and revenues for the team.
≈ Timely screening and eye balling applications to ensure zero fraud, also forwarding fraudulent applications and documents to the Fraud Control Department for further verification (monitoring white collar crimes in the unit)
≈ Updating Employee Muster on monthly basis to the agency on Collection Executives.

≈ For the period of July - December 2006 received a certificate of 'Loyalty Award' for successfully completing 3 year with SCFL. (This was also a champion's series award given by Director and Managing Director - SCFL)
≈ Recognized as "Star Performer" in the month of December 2003 for being the...

Cluster Manager-Card Sales

April 2006 - February 2007

Team Leader Level 1-Card Sales

May 2005 - March 2006

Probationary Officer-Card Sales

August 2003 - May 2005

Assistant Sales Manager -Card Sales

Standard Chartered Bank

June 2002 - September 2007

Growth Path:

Team Leader-Card Sales


June 2002 - July 2003

Senior Telesales Executive

Getit Infomediary Ltd

March 2000 - March 2002

Preparation and Planning
≈ Verify and study client's history of advertising
≈ Study his present scenario in the market
≈ Design various proposals and art works for his forthcoming ads

Space Selling
≈ Interaction with clients, regarding his products and services
≈ Need assessment and objection handling
≈ Based on these details design a complete advertising program

≈ Qualified for a Travel Incentive Program (TIP) for being one of the Top Telesales Executives by over achieving the target by 118%. The TIP was a one-week trip to BANGKOK.


Freelance Training

Conducted Training in Retail Sales, Soft Skills and personality development for a leading Jewellery house in Bangalore.

Freelance Training

Conducted Training in Retail Sales, Soft Skills and personality development for a leading Jewellery house in Bangalore.

Qualifications & Certifications


Madras University

Bachelors in Commerce

Bangalore University

Kendriya Vidyalaya, NAL Campus, Bangalore

Banjara Academy

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