Have 16 Years of experience in IT with around 10 Yrs in IBM. During my tenure, following experience fetched me high confidence.
• Working as a Senior Manager - Hiring/RCM Transformation
• Worked as a Transition Manager & Quality Manager in AT&T Account
• Key member in implementing the Knowledge Management System at AT&T Chennai
• Worked as Project Lead in Covansys. Lead the team of around 25-35 with various critical projects successfully delivered
• ITB & RTB Lead in IBM. Delivered multiple, bigger, critical projects in one of the critical application - EUAM.
• Working in JCK Team of Sun Microsystems contract
• Having experience with various technologies like Portal, EAD4J, J2EE, Oracle, Cloudscape, Disk-On-Key and Smart Card
• Having experience in SOA projects & exposure to SOX Compliance application
• Having experience in two main domains namely Telecom(around 5 years) and Banking (around 2 years)
Hiring & RCM Transformation Manager
From September 2010
❖ Various Process, Tool and People changes are brought in to align with long term strategy. Following are the Process areas that has been transformed
* Panelist Empanelment & Training - from no planned formal training to Face to Face location wise training with the cross PDMer strategy introduced.
* Week End Interview mode to Week Day Mode
* Panelist availability Issue to Panelist Roster Management with Panelist availability in abundance with reduced TAT and escalation system set up * Claim code Verification systems & Panelists Recognition Process
❖ Managing Hiring Units/Virtual Hiring Team for focused Hiring /Accounts
❖ Tool Transformation that is carried out. From excel based management, the system was understood and appropriate tools were introduced. It includes the tools like Document Management of Panelist Feedback Templates or any other Interview Panel reference document using eDownloader, Hiring Ticket Validation, Hiring Manager Approval. It also includes like Scheduler for Automatic Scheduling and Panel Availability Data Collection
❖ Implementing Lean to fix further gaps evaluated by Lean Team. This includes the areas like Hiring Manager Rejection Management etc. Involved in brainstorming, identification of FSCs and managing the implementation of the Lean
❖ People Transformation: To Complete the Hiring Process, there are 3 different teams of Competency, Recruitment and RCM have to work together. Planned for appropriate activities like Workshops, Discussions, In Person meet, working with Transformation member etc to understand each other Team's process & work as a Team
❖ Ensured that the key Stakeholders ie Delivery Team's feedback is appropriately received and required Communications are being done from Transformation Team for the changes that are being planned and executed. Communications include Metrics, Process Changes, Support required etc.
❖ Had a right focus at the Financial Management to optimize the Cost by introducing the appropriate...
Transition & Delivery Manager. Later as Quality Manager
September 2007 - August 2010
❖ Key person in setting up the Quality base in Cheetah (Around 250 apps & 500 members)
❖ Prepared the team for ISO audits & L3 Compliance. Audit was successful with No NC.
❖ Planning and facilitating audits like PR/PHR/FIC/PMR
❖ Enablement through Trainings & Grooming Quality Champions
❖ Enablement through Quality Awareness Programme. Support to DE Team in planning IBM Quality Day to improve the Quality Awareness
❖ Done Risk Assessment based on SCM, code integrity checks etc
❖ PQA role transitioned and performed the activities of PQA role in addition to QM role
❖ Defect Analysis at Tower Level done and put QIP in place
❖ Worked in core team to plan/implement AHM for 225 posters
❖ Worked as key person to implement KMS in AT&T Chennai Team.
❖ Staffing and Transition Manager in Cheetah Transition for 4-5 months. Successfully transitioned around 15 to 30 apps from Accenture
❖ Involved in initiating AT&T Induction process through KMS & ID Process improvement
November 2005 - August 2007
Project Name: Citi-FNA
Client: Citibank, Singapore
Size: 25-35 members
Environment: Bea Weblogic 6.1 & 8.1 Portal, Struts 1.0, IBM MQ Series 5.1, EJB 2.0, XMLBeans
Project Description: Citi-FNA (Financial Need Analysis) involves the applications like Wealth Planners & Management set of applications. Applications include Intranet CWP (Citigold Wealth Planner), Emea/Cemea - CWP, WebPPA, ERMS, ETRS, EDeposit, ELoan. Other projects include ELearning and SOA based applications.
❖ Managing Deliveries - Involved in Estimations, Project Plan, Tracking
❖ Managing Production Support projects
❖ Interactions with Clients right from Estimation till Root Cause Analysis
❖ Managing the resources - Planning for the new Requirements, Replacements, Release of Resources
❖ Getting involved in Interview Panels
❖ Getting involved in Project Management Review Meetings
❖ Conducting Final Inspection Reviews for other applications
❖ Getting involved in Backup Plan & Managing the cross application/Technical training
❖ Mentoring the Team Leads and Team Members of Citi-FNA and other applications
❖ Managing re-organizing the teams like bringing new Testing Team
❖ Managing Tools Evaluation & Tools Creation Team
❖ Trying to bring the culture of Sharing the Experience/Learning/Conducting Open Discussion Forums
❖ Involved in Status Meetings
❖ Setting Goals and Evaluating Performance of Resources
❖ Getting involved in Knowledge Transfer Plans
❖ Co-ordination with SCM, TQM and HR Teams
Main Deliveries include the following:
❖ ERMS Portal Migration
❖ CWP Country Rollouts
❖ SOA Products Delivery - RITS Access / FeedUpload - Transfer & Email Notification Gateway, MQ Access Component
October 2002 - October 2005
Enhanced Universal Account Management-TELECOM & MEDIA (May 2003 - October 2005)
Size: 15 members
Environment: Web sphere Studio Application Developer, EAD4J architecture, Oracle 8i, HP-UX 10.2, Solaris 5.2, IBM Mqseries 5.2, BEA MessageQueue (DMQ), CVS, ConnectDirect, Rational Rose, Apache Xerces Parser, XML, Weblogic 7.3 & 8.1 clustering, Oracle 9i Real Application Clusters (RAC)
Role: Project Lead/RTB Lead including Project Management, Design, Coding, Unit/System Testing and Documentation.
Order Taker/Universal Service Manager (OT/USM) (October 2002 - April 2003)
Size: 35 members
Environment: JDK 1.2.2 and Netscape Application Server
Role: Analysis, Design, Coding, Testing and Documentation.
SIP Technologies & Exports Private Limited
March 2000 - September 2002
Role: Analysis, Design, Coding, Documentation and Testing
Projects: 2D/IDL JCK Development and Testing, Enhancement of Security - Phase I, Remote Access of Device, Smart Library Management System, Library Management System (Tomcat Server & Oracle), Disk-On-Key Evaluation, Java Card Demo Application, Zapplet Mail AppServer Porting for Zaplet Inc., U.S
Technology: JDK 1.3, Corba 2.3, Tomcat Web Server 3.1, WSTK 2.4, Apache SOAP 2.2, LDAP /Oracle /SQL Server, Java Authentication and Authorization (JAAS), Java Secure Socket Extension (JSSE), Java Cryptography Extension (JCE), OCF 1.2, PCSC Lite from MUSCLE, XCard from MUSCLE, TINI API, Brazil from Sun MicroSystems Inc, Java Card 2.1, TINI, SilkTest, Weblogic 6.1, Oracle 8i, Cloudscape 3.1, PL/SQL Parser, Oracle 8i
March 1998 - February 2000
Added experience through Training Java, Oracle & Visual Basic
Qualifications & Certifications
MGR Higher Secondary School
Madurai Kamaraj University
University of Chennai
University of Chennai
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