I have been in the field of customer service for over 13 years, I have mastered the art of communicating well with individuals at all levels, problem solving, art of listening, working unsupervised and going the extra mile to make certain customers both internal and external ate satisfied.....i also work well in a team environment and can motivate and lead others to achieve specific objectives. I am very good with time management.
Customer Service Lead Agent/Acting Supervisor
May 2000 - March 2009
Company was sold.
Lead agent in customer service/ station operations in the airline industry
Provided vital information as well as assisting to drive the operation to ensure an on time departure of aircraft, as well as to ensure all passengers have been boarded within a specific time period following procedures.