My comprehensive experience as a customer service agent broaden my knowledge with great success and confidence. I can earnestly say that my contribution would be a valuable asset to your company as i am tremendously aspiring for quality and consistency in my craft. I consider myself to be a professional in my work ethics, dependable, considerate, hardworking, adaptable, sociable and has passion to my craft. With considerable experience in handling ground operations and a thorough knowledge of the process and standards it will be a great pleasure for me to have your time and showcase my potential as a candidate for the position.
Airport Ground Crew
Airport Handling Officer
Garuda Indonesia Airlines
February 2011 - June 2014
- To perform day to day assigned function to ensure that over all operations run smoothly and conform with safety and security requirements.
- Monitor arrival and departure movement and make sure from the ground handling all ground equipments are secured to maintain airline standard.
- Incoming and outgoing telexes should be monitored often incase of any update and changes from out station.
Passenger Service Agent
National Aviation Services
June 2008 - September 2009
- Profile the passenger accordingly.
- Make sure to ask security questions to the passenger before check-in.
- Always greet the passenger by name with a smile.
Passenger Service Agent
Sharjah International Airport Authority
March 2004 - March 2007
- Check in the passenger to their final destination, assist passenger that needs special assistance. Public announcement at the boarding gate is a must.
- Proper hand over of documents to the passenger and recap flight details on the boarding pass after check-in.
- Provide proper seat allocation, baggage accounting and check travel documents.
- Hand over of Transit cards to all Transit passengers and double check travel documents upon boarding.
Supercat Fast Ferry Corporation
November 2002 - February 2004
- Attend a pre-briefing which crew is assigned to their working positions.
- Ensuring the fast craft is clean and tidy and checks all safety equipments are properly stowed.
- Public announcement during pre-boarding and boarding time.
Qualifications & Certifications
Royal Christian College
Siena School of Naga
Naga Central Elementary School
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